Client Services Team Leader

Pursuit Executive Recruitment Ltd; Witham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is looking for a dynamic Client Services Team Leader to manage a team and enhance client relationships. The ideal candidate will have a degree-level qualification, proven people management experience, and a background in logistics coordination or laboratory protocols. This hybrid role involves 4 days in the office, offering a range of benefits including a pension scheme and generous holiday entitlement.

Benefits

5% EE with 5% ER pension

24 days holidays plus public bank holidays

Life Assurance – 3× cover

Group Income Protection – 50% of salary for up to 5 years

Employee Assistance Program

Gym Membership discount vouchers

Qualifications

• Proven people management / supervisory experience.
• Experience in contract and commercial agreements.
• Background in logistics coordination, shipping/ports industry, or laboratory and testing protocols.

Responsibilities

• Lead and develop a team of 4‑6 Client Service Coordinators.
• Manage workload distribution and maintain appropriate staffing levels.
• Act as the primary technical point of contact for complex client queries.
• Monitor key performance indicators to ensure exceptional service standards.

Skills

Technical client relationship management

Team management

Logistics coordination

Education

Degree level qualification (or equivalent)

Job description

We're looking for a dynamic Client Services Team Leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands‑on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, or laboratory and testing protocols essential for this role.

Hybrid – 4 days in the office.

Benefits

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays
• Life Assurance – 3× cover
• Group Income Protection – 26‑week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work – Flex Self Funded
• Techscheme (White Goods) – Flex Self Funded
• Gym Membership discount vouchers – Flex Self Funded
• Discounts/Perks – Flex Self Funded
• Learning – not work related – Flex Self Funded

About

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.

Key Responsibilities

• Lead and develop a team of 4‑6 Client Service Coordinators
• Manage workload distribution and maintain appropriate staffing levels
• Conduct appraisals, training, and performance management
• Act as the primary technical point of contact for complex client queries
• Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
• Monitor key performance indicators to ensure exceptional service standards
• Build and maintain strong relationships with clients and internal stakeholders
• Resolve issues and problems as they arise, working closely with laboratory teams
• Support production of quotations, tenders, and discount requests
• Drive effective cash collection in liaison with Credit Control
• Maintain up‑to‑date market intelligence and industry best practices
• Ensure client data quality and system efficiency
• Ensure adherence to strict health, safety, and environmental guidelines
• Maintain company quality systems across the entire team
• Drive process improvements and system enhancements
• Champion change initiatives

Essential Requirements

• Degree level qualification (or equivalent experience)
• Proven people management / Supervisory experience
• Experience in contract and commercial agreements
• Background in logistics coordination, shipping/ports industry, or laboratory and testing protocols