Client Services SVP - Real Assets

Citco GSGS; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global fund services leader is seeking a Client Service professional in London. The role involves overseeing client service delivery, fund accounting, and leading a team. Candidates should possess a degree in Business or Finance, along with relevant accounting qualifications and significant experience in the real estate sector. The position offers a dynamic environment focused on delivering excellence in client services.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• 10+ years of public/private real estate accounting experience.
• Experience in reviewing financial statements.
• Knowledge of IFRS and GAAP.

Responsibilities

• Oversee client service delivery for key clients.
• Deliver fund accounting and analysis services.
• Manage, train, and assist assigned Senior Account Managers.

Skills

Leadership skills

Analytical skills

Verbal communication in English

Problem-solving abilities

Team player

Education

Degree in Business, Finance, or related field

Professional accounting designation (ACA, ACCA, CIMA, CPA)

Tools

MS Excel

MS Word

PowerPoint

MRI

Yardi

Investran

Job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $2.5 trillion in assets under administration, with in excess of $200 billion in AuA within our Real Assets division, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

Qualifications

About You:

Educational & Professional Qualifications

• Degree in Business, Finance, or related field
• Professional accounting designation (ACA, ACCA, CIMA, CPA) or actively pursuing qualification
• 10+ years of public/private real estate accounting experience

Technical Knowledge & Skills

• Experience in reviewing and preparing general ledgers and financial statements
• Knowledge of IFRS and GAAP
• Advanced proficiency in MS Excel, competent in MS Word and PowerPoint
• Knowledge of industry software (MRI, Yardi, or Investran) preferred

Specialized Experience (Advantageous)

• Limited Partnership accounting experience
• Private equity/real estate fund administration background
• Understanding of tax-efficient European structures, investment vehicles, and regulatory requirements

Professional Competencies

• Demonstrated leadership skills and supervisory experience
• Superior written and verbal communication skills in English
• Strong analytical and problem-solving abilities
• Sound judgment and decision-making capabilities

Personal Attributes

• Self-motivated and deadline-driven
• Team player capable of managing individual responsibilities
• Bright and diligent approach to work

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

About the Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Service team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role

Client Service & Relationship Management

• Oversee client service delivery and monitor service provision to agreed standards for key clients
• Formulate and implement key client service programs
• Visit clients periodically to evaluate service quality and identify priorities
• Operate as primary contact point for clients, responding to queries and escalating when necessary
• Manage escalations and complaints within the team and department
• Monitor compliance with various client agreements, including Service Level Agreements
• Act as liaison with internal/external parties including auditors, legal counsel, and property management companies

Financial Operations & Accounting

• Deliver Fund accounting and analysis services
• Manage limited partner and general partner allocations
• Review real estate fund client's partnership agreements, PPMs and other materials
• Participate in and lead implementation of fund structures onto accounting systems
• Assist in client audit procedures and prepare complex Excel spreadsheets

Team Leadership & Development

• Manage, train, and assist assigned Senior Account Managers in running their teams
• Train and support team members in their development
• Participate in review of procedures and policies and supervise VPs to ensure adherence
• Liaise internally with operational areas to ensure awareness of key client requirements

Issue Resolution & Analysis

• Assist in resolution of complex client issues
• Interact with Management and Clients on various matters
• Prepare and analyze complex financial data and reporting