Client Services & Strategy Account Director - Hospitality

Premier Resourcing UK; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading marketing consultancy in London is seeking a Client Services & Strategy Lead to drive strategic excellence and client satisfaction. You will manage client services for major hospitality brands, ensuring integrated marketing strategies across PR, Digital, Social, and Content. Ideal candidates will have extensive experience in hospitality marketing and exceptional leadership skills. This is a pivotal role perfect for a strategic marketing leader looking to shape the future of hospitality marketing.

Benefits

£150 referral bonus

Collaboration and wellbeing focus

Opportunities for professional development

Qualifications

• Proven experience leading client services or strategy within an integrated agency or hospitality group.
• Exceptional leadership skills, with the ability to elevate team capability.
• Strong analytical focus on measurable outcomes.

Responsibilities

• Drive strategic excellence and client satisfaction across the portfolio.
• Act as a senior strategic advisor to major hospitality brands.
• Ensure the agency delivers integrated marketing strategies.

Skills

Leading client services

Hospitality marketing

Leadership and mentoring

Analytical and strategic abilities

Managing senior clients

Fluency in performance metrics

Knowledge of CRM platforms

Communication and presentation skills

Tools

Mailchimp

Klaviyo

SevenRooms

OpenTable

Job description

About the Agency

This is a standout opportunity to join one of the UK's most respected names in hospitality marketing a creative collective of digital marketers, social strategists, PR specialists and content creators. The agency partners with leading restaurant groups and emerging independents, crafting distinctive brand stories, driving awareness, and delivering tangible commercial growth.

The culture is built on collaboration, curiosity and creative excellence. Expect a team that celebrates bold thinking, values balance and wellbeing, and provides genuine opportunities for professional development.

The Role

Client Services & Strategy Lead - Account Director

Location: Hybrid (Central London, 2 day in office)

Salary: £50,000 - £60,000 DOE

The Client Services & Strategy Lead will take charge of the agency's client services function, driving strategic excellence, commercial performance and client satisfaction across the portfolio. This person will act as both a senior strategic advisor to major hospitality brands and an internal leader, ensuring the agency delivers integrated, high-performing marketing strategies across its PR, Digital, Social and Content divisions.

This is a pivotal role in the agency's next phase of growth perfect for someone ready to shape how hospitality marketing is delivered at the highest level.

About You

You're a strategic, commercially astute marketing leader with a passion for hospitality and a track record of delivering high-performing, insight‑led campaigns. You're as comfortable shaping strategy as you are mentoring teams, challenging ideas, and building trusted relationships with senior stakeholders.

You’ll bring:

• Proven experience leading client services, marketing or strategy within an integrated agency or hospitality group.
• A strong grasp of hospitality marketing - from local activations to brand development and retention strategy.
• Exceptional leadership and mentoring skills, with the ability to elevate team capability and confidence.
• Strong analytical and strategic abilities, with a focus on measurable outcomes.
• Confidence managing senior clients and guiding marketing decisions at a board level.
• Commercial acumen and fluency in performance metrics (revenue, engagement, retention).
• Working knowledge of CRM and reservation platforms (e.g. Mailchimp, Klaviyo, SevenRooms, OpenTable).
• Excellent communication and presentation skills, with a collaborative and proactive approach.

If you feel you have the suitable experience and skill to complete these roles, please submit your CV for consideration.

If this role is not quite right for you, but you think a friend would be interested, why not refer their details? We offer £150 in Amazon vouchers when we place a new referral in a new role.

Premier Resourcing UK Ltd is a specialist Marketing, PR & Communications Recruitment Consultancy. We encourage equality, diversity, and inclusion in our workplace. We strive to make sure the Marketing and PR industry reflects the diverse and vibrant world around us. Our mission is to recruit diversity from minority groups, regardless of race, gender, ethnic origin, disability, or sexual orientation. We are committed to educate and promote inclusion & diversity across all sectors we recruit in.