Client Services Project Manager III

Thermo Fisher Scientific Inc.; Horsham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global science solutions provider seeks a Project Manager III in Horsham, UK. In this role, you will manage complex client projects, ensuring effective communication and delivery of high-quality solutions. The ideal candidate will have a Bachelor's degree and 4-5 years of project management experience, preferably in the pharmaceutical sector. Join our team to contribute to meaningful work that helps make the world healthier, cleaner, and safer.

Qualifications

• 4 to 5 years of project management or client-facing experience, preferably in pharma.
• 3 years acceptable with an advanced degree.

Responsibilities

• Manages a portfolio of moderate to complex projects independently.
• Leads project delivery and ensures continuous communication with clients.
• Participates in project meetings and leads customer teleconferences.

Skills

Project management

Client communication

Creative problem solving

Cross-functional collaboration

Budget management

Negotiation

Education

Bachelor's degree or equivalent experience

Job description

The Project Manager III independently manages a portfolio of moderate to strategic or complex client projects. They are responsible for all areas of project planning, budgeting, progress monitoring and client communication. Creative problem solving and cross‑functional collaboration enable successful project delivery in this role. This individual works with an eye towards process efficiency and client strategy, considering new possibilities for clients and the business alike including initial client discussions, development of project requirements, documentation and management of all activities from study set up to completion.

Responsibilities

• Independently manages a client portfolio of moderate to strategic or complex projects
• Leads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes
• Designs the preliminary study design and manages the study end‑to‑end
• Connects and collaborates with key team members within the company and has direct contact with all internal departments and one‑on‑one contact with external customers
• Involves appropriate internal and external customers, maintaining continuous communication and ensuring the work delivered to customers is of a consistently high standard through quality management systems
• Participates in project meetings at a Fisher Clinical or customer site; leads and represents the business at kick‑off meetings as required by the customer
• Leads and facilitates customer teleconferences, visits and audits as required, and provides timely customer reports and updates
• Collaborates with Quality Assurance/Regulatory personnel to drive problem reports to closure
• Represents the customer’s needs in quotations and monitors and amends the quote and budget as required
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects; verifies final production information for the Accounting Department prior to invoice release
• Participates in cross‑functional business process improvement activities as required
• Collaborates with the account manager to achieve overall customer satisfaction
• Applies GXP in all areas of responsibility
• May train, mentor or lead new colleagues on the team
• Structures projects in line with client strategy, including identifying needs, establishing goals, defining resource requirements and tracking performance; skilled at identifying gaps and prioritizing improvement opportunities
• Proactively diagnoses project challenges, develops solutions or overcomes undesirable situations with minimal guidance and may mentor other team members on project resolution
• Effectively defines, tracks, and manages budgets and revisions to reflect scope changes and commitments
• Understands customer contract terms & conditions and is skilled in negotiation techniques
• Performs and interprets comprehensive need analyses reflecting an understanding of the customer’s target market and value proposition
• Knowledgeable of Thermo Fisher’s solutions portfolio and communicates the company’s value proposition relative to the competition
• Independently leverages and interprets data to ensure successful project results and customer satisfaction
• Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
• Advances the efficiency and effectiveness of work processes, procedures, and outputs
• Seeks mentorship and guidance to drive personal development and strengthen project management skills
• Ensures all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium
• Works with others to quickly resolve or collaborate on solutions to problems; facilitates alignment on timelines among cross‑functional teams
• Takes ownership of project results, fosters respect from team members, and ensures agreement on the overall vision

Qualifications

• Bachelor’s degree or equivalent experience
• 4 to 5 years of experience in project management or client‑facing roles; experience in a pharma environment preferred but not required
• 3 years of experience acceptable if holding an advanced degree

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer.

We are the Clinical Trials Division (CTD): we supply the hope that changes lives. CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time – a concept that we internally adopt as “There is a patient waiting.” Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio‑repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.