Client Services & Office Operations Coordinator

Service Care; Warmley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus Scheme

25 days holiday + bank holidays

Early finish on Friday (12.30pm)

Life Insurance

Income protection

Private Medical insurance

Job summary

Service Care is seeking an Office & Client Services Administrator in Cheltenham. You will manage day-to-day office operations, support client services, handle invoicing, and assist advisers with reviews and appointments in a busy, growing firm.

The role offers a £30,000 base salary plus a bonus scheme, 25 days holiday plus bank holidays, and additional benefits such as life insurance and income protection.

Qualifications

• Previous administration experience.
• Strong verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Strong working knowledge of Microsoft packages including Outlook, Word and Excel.
• Ability to multitask.

Responsibilities

• Responsible for the day-to-day running of the office.
• Monitoring and processing supplier invoices and maintaining records.
• Supporting advisers with client review activity, appointment booking and client communications.
• Coordinating client engagement initiatives including review requests, birthday cards and client gifts as required.
• Managing incoming telephone enquiries and directing calls appropriately.
• Monitoring shared business inboxes and responding to enquiries.
• Producing and updating internal management reports and spreadsheets.
• General administration such as ordering of office supplies and services.
• Maintaining office stock levels and ensuring facilities remain presentable and well organised.
• Processing incoming and outgoing post.
• Welcoming clients and visitors to the office and providing refreshments when required.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Organisational skills

Tools

Outlook

Word

Excel

Job description

Service Care is seeking an Office & Client Services Administrator in Cheltenham. You will manage day-to-day office operations, support client services, handle invoicing, and assist advisers with reviews and appointments in a busy, growing firm.

The role offers a £30,000 base salary plus a bonus scheme, 25 days holiday plus bank holidays, and additional benefits such as life insurance and income protection.