Client Services Manager

Pertemps; Westbury; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading luxury packaging supplier in Westbury is seeking a Client Services Manager to lead a dedicated team and work directly with clients. This role involves managing bespoke orders, providing expert advice, and ensuring client satisfaction. The ideal candidate will have proven experience in client service management, excellent leadership skills, and a proactive approach. This position offers a competitive salary, 30 days holiday, and a supportive work environment.

Benefits

30 days holiday including Bank Holidays

Free onsite parking

Cycle-to-work scheme

Qualifications

• Proven experience in client service or internal sales management, ideally in packaging, printing, or manufacturing.
• Strong leadership skills with the ability to inspire and guide a team.
• Excellent communication, problem-solving, and organisational skills.

Responsibilities

• Lead, motivate, and develop a high-performing team of client service and internal sales advisors.
• Be the go-to point for key clients, managing bespoke orders, artwork advice, and personalised solutions.
• Oversee daily operations to ensure seamless order processing and client satisfaction.
• Analyse performance data and implement strategies to optimise team success.
• Collaborate across departments to ensure every client receives a premium experience.

Skills

Leadership

Communication

Problem-solving

Organizational skills

CRM systems

Microsoft Office

Job description

Client Services Manager

Westbury | £35,000 - £40,000 per annum

Mon-Fri 08:30-17:00

Why This Role is Exciting:

Join one of the UK's leading luxury packaging suppliers, where innovation, quality, and a personalised approach set the standard. This is not just a management role, you'll lead a dedicated team and work directly with clients, offering expert advice on bespoke packaging solutions and artwork.

With 30 days holiday including Bank Holidays, free onsite parking, a cycle-to-work scheme, and a supportive office environment, this is the perfect role for someone who thrives on building relationships, solving problems, and delivering excellence.

About the Role:

• Lead, motivate, and develop a high-performing team of client service and internal sales advisors
• Be the go-to point for key clients, managing bespoke orders, artwork advice, and personalised solutions
• Oversee daily operations to ensure seamless order processing and client satisfaction
• Analyse performance data and implement strategies to optimise team success
• Collaborate across departments to ensure every client receives a premium experience

About You:

• Proven experience in client service or internal sales management, ideally in packaging, printing, or manufacturing
• Strong leadership skills with the ability to inspire and guide a team
• Excellent communication, problem-solving, and organisational skills
• Confident using CRM systems and Microsoft Office
• Customer-focused, proactive, and solutions-driven

Please apply!