Client Services Manager

Taylor Higson; West Yorkshire; On-site; GBP 50,000; Full time

Job summary

A leading client services company in West Yorkshire is seeking an experienced Client Services Manager. The ideal candidate will lead a team of 8-9, focusing on strategic client interactions and delivering exceptional service. Key responsibilities include managing KPIs, participating in leadership discussions, and driving process improvements. A background in the print industry is an advantage, along with strong leadership and client-focused skills.

Qualifications

• Experience in team management and client services.
• Strong operational and strategic mindset.
• Background in the print industry is advantageous.

Responsibilities

• Act as the main strategic contact for clients.
• Monitor KPIs and present recommendations to leadership.
• Prioritize work and optimize processes in client services.
• Drive innovation and improvements in service delivery.
• Collaborate with various teams to deliver integrated solutions.

Skills

Client-focused

Leadership

Operational management

Relationship building

Influencing

Job description

Client Services Manager
West Yorkshire
£50,000

Are you an experienced team manager, someone who is customer centric with an operational head?

We are looking for a Client Services Manager who can step in, take ownership, and elevate how this business delivers for its clients. This isn’t just about keeping the day-to-day running smoothly, it’s about leading, shaping, and improving the way the business operates.

With a turnover of £10M and a team of 45, this company specialises in mailing, data management, and creative solutions. You’ll oversee a talented team of 8–9 people, spanning Client Services, Project Management, Creative, and Account Management. Your role is to be the strategic link between clients and the business, ensuring it delivers exceptional service while continuously improving processes and performance.

What you’ll be doing

• Acting as the escalation point and main strategic contact for clients, ensuring their experience is seamless and exceptional.
• Monitoring KPIs, operational performance, and key metrics, and presenting insights and recommendations to senior leadership.
• Participating in senior leadership meetings, influencing strategy and decision-making.
• Owning the operational rhythm of the client services function: prioritising work, optimising processes, and ensuring accountability across the team.
• Driving innovation and new ways of working, from workflow improvements to creative service delivery.
• Collaborating across teams - data, print, and creative - to deliver integrated solutions for clients.

What we’re looking for

• Someone who is genuinely client-focused, able to build trust and long-lasting relationships at all levels.
• A confident leader and influencer, able to challenge, guide, and inspire both clients and colleagues.
• Operationally minded, able to balance metrics, performance, and priorities while keeping the team aligned.
• A clear voice in senior discussions, providing constructive feedback and actionable ideas.
• A personality that shines, is approachable, decisive, and not afraid to take responsibility or speak up.

It would be highly advantageous if you have a background in the print industry.

If you’re ready to step into a role where you can shape client strategy, lead a talented team, and make a visible impact, this is the perfect opportunity.

Ref: 1632863