Client Services Manager

Sphere Digital Recruitment Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading content agency in the UK is hiring a Head of Client Services to manage client relationships and lead a small team. The ideal candidate will have 3-5 years in client services, strong project management skills, and a passion for social-first content. This hybrid role involves mentoring Account Executives and ensuring quality in service delivery. Join a fast-growing agency that values creators and innovative strategies.

Qualifications

• 3-5+ years in Client Services, Account Management or Creative Strategy.
• Strong understanding of UGC, social-first content and the creator economy.
• Proven ability to manage multiple client relationships.

Responsibilities

• Lead and inspire the Client Services team.
• Champion quality, communication and creative excellence.
• Mentor Account Executives across workflow and client expectations.

Skills

Client Services Management

Account Management

Creative Strategy

Project Management

Communication Skills

Job description

Job Description

We're Hiring: Head of Client Services

Manchester (Hybrid : 3 office / 2 WFH)

A fast-growing creator-led content agency and SaaS platform is looking for a Head of Client Services to lead client relationships, elevate delivery, and play a key role in building one of the most exciting creator‑economy businesses in the UK.

If you're passionate about creators, social‑first content and leading high‑performing teams, this role sits at the centre of it.

What You'll Bring

• 3‑5+ years in Client Services, Account Management or Creative Strategy (agency experience preferred)
• Strong understanding of UGC, social‑first content, the creator economy and creative strategy
• Proven ability to manage multiple client relationships confidently
• Experience mentoring or leading a small team (currently 2 AEs)
• Excellent communication skills across clients, creators and internal teams
• Highly organised with strong project management abilities

Bonus

• experience identifying upsell opportunities or supporting renewals

Your Role

1. Leadership
   • Lead and inspire the Client Services team
   • Champion quality, communication and creative excellence
   • Mentor Account Executives across workflow, client expectations…