Client Services Manager

Ascend Consulting; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist logistics company is seeking a Client Services Manager to join their team in Manchester. The ideal candidate will have significant experience in the logistics industry, especially within the food sector. Responsibilities include retaining clients, driving business growth, and providing exceptional customer service. A strategic mindset and strong interpersonal skills are essential for success in this hybrid role, with a focus on account management and relationship building.

Qualifications

• Experience in a customer-facing role in the freight forwarding or logistics industry.
• Essential food industry experience.
• Strong multimodal experience with ocean, air, and road freight.
• Account management experience.

Responsibilities

• Retain assigned clients and grow relationships with them.
• Provide exceptional customer service.
• Drive business growth and ensure customer satisfaction.
• Engage in strategic planning and negotiating.
• Conduct market and industry analysis.

Skills

Excellent communication skills

Interpersonal skills

Strategic thinking

Business acumen

Customer-focused mindset

Relationship management

Sales techniques

Market analysis

Tools

Cargowise

Power BI

HubSpot

Job description

Client Services Manager – Freight, Logistics, Food Industries (Manchester) – £46,000+ commission/bonus (Hybrid)

A leading specialist logistics company in the North West is looking for a Client Services Manager to join their dynamic team. They are an international freight specialist and require expertise within their field, specifically within the food industry. The Client Services Manager requires excellent communication and interpersonal skills, strategic thinking, business acumen, and a customer‑focused mindset. They should be adept at building relationships, developing and growing accounts, and managing multiple priorities simultaneously. Additionally, proficiency in sales techniques and market analysis is required for the role.

Key Role & Responsibilities

• Retaining assigned clients
• Maintaining and growing relationships with WTA clients and partners
• Ringfencing the clients and partners
• Providing exceptional customer service with a proactive mindset
• Driving business growth
• Ensuring customer satisfaction
• Relationship Management
• Account Development and growth
• Customer Retention
• Strategic Planning
• Negotiation, Ringfencing and Sales
• Market and Industry Knowledge
• Reporting and Analysis
• Customer Advocacy
• Consistency and best practice

Skills and Experience

• Experience in a customer-facing role, within the freight forwarding or logistics industry.
• Food industry experience as essential
• Strong multimodal experience - ocean imports/exports, air freight & road freight.
• Account management experience.
• Cargowise, Power BI, HubSpot experience desirable.