Client Services Manager

Pertemps Heathrow; Ivy Chimneys; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A specialist contractor in Ivy Chimneys is looking for a Client Services Manager to act as the primary liaison between clients and in-house teams. The role involves managing client relationships, supporting project delivery, and ensuring compliance with standards. Ideal candidates will have experience in construction or fire safety, strong communication skills, and the ability to manage multiple accounts. A competitive salary ranging from £35,000 to £38,000 per annum is offered along with hybrid working options after training.

Benefits

Structured onboarding and training

Company benefits package

Long-term career progression

Qualifications

• Background in construction, fire safety, or housing associations.
• Experience managing multiple client accounts.

Responsibilities

• Act as the main point of contact for clients.
• Build and maintain strong client relationships.
• Monitor contract performance against KPIs.
• Support clients in understanding compliance requirements.

Skills

Client-facing skills

Communication

Relationship-building

Organisational skills

Commercial awareness

Job description

Overview

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Responsibilities

• Serve as the main point of contact for clients across projects.
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team.
• Monitor contract performance against KPIs and agreed programmes.
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery.
• Relay client feedback internally and escalate risks or issues where necessary.
• Identify opportunities to improve service delivery or expand works within existing accounts.
• Produce basic account reports, progress updates, and client communications.
• Support clients in understanding compliance requirements and the importance of fire safety.

Ideal Candidate

• Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
• Strong client-facing, communication, and relationship-building skills.
• Comfortable managing multiple accounts and priorities.
• Organised, professional, and commercially aware.

Package & Benefits

• 35,000 – £38,000 per annum (depending on experience).
• Hybrid working is available once fully trained.
• Structured onboarding and training period.
• Company benefits package (details provided upon offer).
• Long-term career progression within a growing specialist contractor.