Client Services Manager

Home Group; Ipswich; On-site; GBP 27,000 - 29,000; Part time

Job summary

A leading housing support organization in Ipswich is looking for a Client Services Manager to lead a team providing vital housing support to customers with mental health conditions. You will guide the team in delivering quality services and coaching support workers. The role offers a competitive salary of £27,338 to £28,890 per annum and benefits including generous annual leave and health cash plans.

Benefits

34 days leave (including bank holidays)

Health cash plan saving £1,140 per annum

Over 800 high-street discounts

Career development opportunities

Support for colleague wellbeing

Qualifications

• Experience leading a team and empowering and developing others.
• Experience delivering support in a housing or care environment.
• Access to a vehicle insured for business purposes.

Responsibilities

• Lead support workers to deliver efficient, quality housing services.
• Coach the team and manage individual and team performance.
• Act as Safeguarding lead, ensuring health and safety checks.
• Promote the service to referring agencies and customers.
• Maintain quality standards evidenced by KPIs and surveys.

Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Action Plans

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Satisfaction

Client Management

Procedures

Service Level Agreements

New Clients

Job description

Client Services Manager

East Ipswich – Temporary contract (to the end of March 2026, part time (22.5 hpw))

Salary 27,338 to 28,890 per annum pro rata and great benefits including Health Cash Planplus on-call shift payment of 14.30 per session.

Overview

Lead a team that truly cares and empowers customers to live their best life. As our Client Services Manager you will guide the East Ipswich team in delivering person‑centred housing support for customers experiencing severe and enduring mental health conditions, substance misuse issues, and/or mild learning disabilities in 24/7 supported and less supported housing.

Typical day as a Client Service Manager

• Lead support workers and coordinators to deliver efficient, quality housing services aligned to our contracts.
• Coach the team and manage individual and team performance.
• Act as Safeguarding lead, ensuring health and safety checks and risk assessments are completed and recorded.
• Promote the service to referring agencies and self‑referring customers, enhancing visibility and accessibility.
• Maintain quality standards evidenced by KPIs and customer satisfaction surveys, empowering customers and colleagues alike.

You have

• Great people skills and ability to communicate and understand people’s life situations.
• The confidence to challenge behaviours not aligned with our values and the ability to advocate for your customers.
• Experience leading a team and empowering and developing others.
• Experience delivering support in a housing or care environment.
• Access to a vehicle insured for business purposes (we pay mileage).

Due to limits on our current certificates of sponsorship we cannot offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Join Senior Manager Kathy, Managers Elle and Debbie, and the East Ipswich Mental Health Cluster team – a passionate group dedicated to supporting customers.

Job details

• We are open to discussing working hours with you.
• Contribute covering the on‑call rota out of hours, possibly covering occasional sleep‑in shifts.
• Manage your own diary, prioritise workload, supervise colleagues, coordinate rota and meetings.
• Support colleagues and customers in services.
• Use technology to manage tenancies, review support plans and risk assessments, process referrals and for reporting purposes such as Health and Safety, finances, incident management, rotas and HR processes.
• Enhanced DBS check required – we pay for that.

A place where you belong

Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work.

Whats in it for you

34 days leave (including bank holidays and a ‘me’ day), increasing to 39 days with the option to buy 5 more, and time off for volunteering.

Health cash plan saving you £1,140 per annum, covering costs for you and your children towards dental, optical, prescriptions, alternative therapies and more.

Over 800 high‑street discounts on groceries, holidays, and days out – save on new phones, bikes or cars.

We Grow Our Own colleagues – develop your career step by step with us.

Colleague wellbeing matters – several tools and support are available to help you when you need them.

Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us, and for help to apply. Sometimes we close a job early so don’t delay or you might miss out.

Required Experience

Manager level experience.

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Details

Employment Type: Full‑Time

Experience Required: Minimum years

Vacancy: 1

Yearly Salary: £27,338 – £28,890