Client Services Manager

Home Group; England; On-site; GBP 27,000 - 29,000; Full time

Job summary

A supportive housing organization in Worcestershire is seeking a Client Services Manager to lead a dedicated team in delivering person-centered support services for individuals facing mental health challenges. The role involves coaching staff, ensuring safety and quality, and promoting the service in the community. Ideal candidates will have strong leadership skills and experience in housing or care environments.

Benefits

34 days leave including bank holidays

Matching pension contribution up to 7%

Instant pay access

Colleague wellbeing tools

Qualifications

• Experience of delivering support in a housing or care environment.
• Confidence to challenge misaligned behaviors.
• Ability to empower and develop team members.

Responsibilities

• Lead team of support workers in delivering quality housing support.
• Ensure completion of health and safety checks.
• Promote service and brand in the community.

Skills

Great people skills

Ability to communicate effectively

Experience in leading a team

Ability to advocate for customers

Tools

Technology for managing budgets

Spreadsheet software

Job description

Job Description - Client Services Manager (251706)

Job Description

Client Services Manager - ( 251706 )

Description

Client Services Manager

Worcestershire

Permanent, full time (37.5 hpw)

Salary £27,338 to £28,890 pa and on call shift payment of £14.30 per session

We can’t offer CoS

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Worcestershire team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing mental health conditions in our 24hr services and community in Worcestershire.

What you’ll do

Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

You’ll coach your team and manage individual and team performance

You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

The practical bits

Work pattern Monday - Friday 09:00- 17:00

Able to use technology for setting rotas, managing budgets, managing spreadsheets, invoicing and ensuring quality support plans and care plans.

You’ll need an Enhanced DBS check done and we pay for that.

To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Instant pay access with Stream

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.