Client Services Manager

Home Group Limited; Draycott; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading housing support organization in Worcestershire is seeking a Client Services Manager to lead a team dedicated to delivering person-centered housing-related support. The successful candidate will empower customers experiencing mental health conditions and ensure quality services. This role offers 34 days of leave, a matching pension contribution, and the opportunity to make a real difference in people’s lives.

Benefits

34 days leave including bank holidays

Matching pension contribution (up to 7%)

Life insurance of 3x basic salary

Instant pay access with Stream

Option to buy additional leave and volunteering time off

Qualifications

• Able to challenge behaviours not aligned to values and advocate for customers.
• Strong understanding of where individuals are in their life.

Responsibilities

• Lead a team of support workers to deliver quality housing support services.
• Coach team and manage individual and team performance.
• Oversee health and safety checks and risk assessments.
• Promote the service to referring agencies and self-referring customers.
• Ensure service quality evidenced by KPIs and customer satisfaction.

Skills

Great people skills

Ability to communicate

Experience in leading a team

Experience delivering support in housing or care

Job description

Client Services Manager

Worcestershire

Permanent, full time (37.5 hpw)

Salary £27,338 to £28,890 pa and on call shift payment of £14.30 per session

We cant offer CoS

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Worcestershire team to deliver person‑centred housing‑related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing mental health conditions in our 24hr services and community in Worcestershire.

What you’ll do

• Leading our team of support workers and coordinators, helping us deliver our person‑centred, efficient, quality housing support services to our customers aligned to our contracts
• You’ll coach your team and manage individual and team performance
• You’ll be a Safeguarding lead for the team, overseeing health and safety checks and risk assessments that are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self‑referring customers and promoting our brand in the community
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, empowering customers and colleagues alike

Why join us?

Fancy going home each day knowing that you have helped change our customers’ lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment

The practical bits

Work pattern Monday - Friday 09:00‑17:00

Able to use technology for setting rotas, managing budgets, managing spreadsheets, invoicing and ensuring quality support plans and care plans.

You’ll need an Enhanced DBS check done and we pay for that.

To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

34 days leave (including bank holidays and a ‘me day’ to use for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too!

Matching pension contribution (up to 7%) and life insurance of 3x basic salary.

Instant pay access with Stream

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.

Roles can close early, so don’t wait. For reasonable adjustments email .