Client Services Manager

HARRIS HILL; City Of London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading not-for-profit organisation is seeking an Interim Client Services Manager to oversee frontline advice and casework projects for a 6-month contract. The role requires strong leadership capabilities and experience managing service delivery teams. The successful candidate will support vital community services and drive performance across multiple sites in West Sussex. Competitive salary of £38,000 - £40,000 p.a. (pro rata) offered.

Qualifications

• At least 1 year’s experience managing people in a service delivery role.
• Proven track record of hitting KPIs and managing multiple projects.
• Great organisational and problem-solving skills.

Responsibilities

• Lead and inspire teams delivering advice and casework projects.
• Drive performance, quality, and compliance across services.
• Support staff development through supervision and training.

Skills

Managing people

Organisational skills

Problem-solving skills

Digital skills

Leadership style

Job description

Interim Client Services Manager (6-Month FTC)

£38,000 - £40,000 p.a. (pro rata) | 30–37 hours per week | West Sussex (multi-site)

Looking for your next challenge in people and service management?
I am delighted to be working alongside an amazing not‑for‑profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6‑month period. You’ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.

What you’ll do:

• Lead and inspire teams delivering advice and casework projects
• Drive performance, quality, and compliance across services
• Support staff development through supervision, feedback, and training
• Build strong relationships with partners and stakeholders
• Use data and insights to report, improve, and innovate

What you’ll bring:

• At least 1 year’s experience managing people in a service delivery role
• Proven track record of hitting KPIs and managing multiple projects
• Great organisational, problem‑solving and digital skills
• A collaborative, resilient, and inclusive leadership style
• Willingness to travel across West Sussex

Desirable: Experience managing advice or casework services (e.g. housing, benefits, debt).

This is a hands‑on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity.