Client Services Manager

JNR vapes by Insha Trading UK; City Of London; On-site; GBP 43,000; Full time

Job summary

A dynamic distributor of vaping products in the UK is seeking a highly motivated Client Services Manager. This role involves developing marketing and client service strategies, leading client services teams, and enhancing customer experiences across markets. Candidates should have a relevant bachelor's degree, experience in client service, and strong leadership skills. Offering a salary of £43,000 annually and a full-time position, this role is a great opportunity for results-driven professionals.

Qualifications

• Bachelor’s degree or equivalent in Marketing, Business Management, or related field.
• Proven experience in client service, marketing, or business development management.
• Strong analytical, planning, and organisational abilities.

Responsibilities

• Develop and implement marketing and client service strategies.
• Manage and motivate client services and marketing teams.
• Conduct market research and analyse customer feedback.
• Build and maintain strong relationships with clients.
• Prepare detailed business reports and recommendations.
• Manage promotional campaigns and digital marketing.
• Oversee client onboarding and customer satisfaction metrics.
• Negotiate new business contracts and agreements.
• Coordinate with logistics and sales departments.
• Monitor competitor activity and market positioning.

Skills

Leadership

Negotiation

Communication

Analytical skills

Planning

Organizational abilities

Proficiency in Microsoft Office

CRM software

Education

Bachelor’s degree in Marketing or Business Management

Tools

CRM software

Job description

Client Services Manager

Job Title: Client Services Manager. Job Type: Full-time, Permanent. Company: Insha Trading Limited. Location: Office 15a Kingswood, Ascot, England, SL5 8AN. Salary: £43,000 per annum. Hours: 37.5 hours per week.

Job Description

Insha Trading Limited, a dynamic UK-based distributor of JNR’s premium vaping products and refurbished mobile devices, is seeking a highly motivated Client Services Manager to strengthen its marketing and client relationship operations across the England, Scotland and Wales markets. The successful candidate will liaise with the Director and senior management to determine product ranges and marketing priorities, develop client service strategies, and ensure consistent delivery of exceptional customer experiences. The role involves coordinating marketing campaigns, analysing market trends, and implementing business strategies that enhance brand visibility and profitability.

Key Responsibilities

• Develop and implement marketing, sales, and client service strategies aligned with business goals.
• Manage, lead, and motivate the client services and marketing teams to achieve performance targets.
• Conduct market research, analyse customer feedback, and identify emerging industry trends.
• Build and maintain strong relationships with wholesale, retail, and corporate clients to encourage repeat business.
• Prepare detailed proposals, business reports, and recommendations for senior management.
• Manage promotional campaigns, social media initiatives, and digital marketing activities to support product launches.
• Oversee client onboarding, service delivery standards, and customer satisfaction metrics.
• Negotiate new business contracts, partnership agreements, and long‑term supply arrangements.
• Coordinate with logistics, sales, and finance departments to ensure timely fulfilment of client orders.
• Monitor competitor activity, pricing structures, and market positioning to identify new opportunities.
• Ensure compliance with company policies, trading standards, and regulatory guidelines.

Candidate Requirements

• Bachelor’s degree or equivalent in Marketing, Business Management, or related field.
• Proven experience in client service, marketing, or business development management.
• Excellent leadership, negotiation, and communication skills.
• Strong analytical, planning, and organisational abilities.
• Proficiency in Microsoft Office and CRM software.

Additional Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £43,000 yearly

About the Company

Our company provides dependable and customer‑focused services. We take pride in delivering good value, honest work, and building long‑term trust with our clients.

If you are a results‑driven professional passionate about marketing innovation and client satisfaction, we welcome you to join Insha Trading Limited and contribute to our continued growth and success.