Client Services Executive - New Homes

deverellsmith; North Hillingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established housebuilder is seeking a Client Services Executive to manage inbound leads and convert enquiries into appointments. This position offers a Monday to Friday schedule in a modern head office, focusing on excellent customer service and career growth. Ideal for sales professionals looking for stability in the new homes sector with a commission structure up to £10,000 per annum.

Benefits

Commission structure up to £10,000 per annum

Clear career progression opportunities

Contemporary head office environment

Professional development with an established housebuilder

Qualifications

• Previous experience in a sales, customer service or lead qualification role within real estate.
• Exceptional customer service and professional telephone manner.
• Ability to work in a fast-paced environment managing multiple enquiries.

Responsibilities

• Manage and respond to inbound enquiries across multiple developments.
• Qualify leads to understand buyer requirements, budget, and timelines.
• Convert enquiries into appointments and maintain accurate records.

Skills

Strong communication skills

Organizational abilities

Experience in sales or customer service

Familiarity with CRM systems

Results-driven approach

Job description

A well-established and respected housebuilder is seeking a Client Services Executive to join their newly formed team at head office. This role has been created to support the business’s growth as they bring forward several new developments across their portfolio. You’ll be responsible for managing inbound leads, qualifying prospects and converting enquiries into appointments across their live developments. This position offers the rare combination of a Monday to Friday schedule whilst working in the new homes sector, making it ideal for sales professionals seeking stability alongside career growth.

Responsibilities

• Manage and respond to inbound enquiries across multiple developments in a timely and professional manner
• Qualify leads to understand buyer requirements, budget and timelines
• Match prospects with suitable developments across the portfolio and convert enquiries into viewings
• Maintain accurate records within the CRM system and track lead progression
• Build rapport with potential buyers and provide exceptional customer service
• Liaise with on-site sales teams to coordinate viewings and handovers
• Follow up with prospects to nurture relationships and move them through the sales journey
• Report on lead conversion rates and provide insights to support marketing strategies
• Previous experience in a sales, customer service or lead qualification role within real estate
• Strong communication skills with the ability to engage prospects over the phone
• Excellent organisational abilities and attention to detail
• Confident using CRM systems and technology
• Ability to work in a fast-paced environment managing multiple enquiries
• Results-driven approach with a focus on conversion
• Professional telephone manner and customer-focused mindset
• Interest in property or new homes sector is advantageous
• Join a newly created team within an established, well-regarded housebuilder with exceptional career progression opportunities
• Work across several exciting developments coming forward, playing a pivotal role in the sales pipeline
• Monday to Friday working pattern with no weekend commitments, based in contemporary head office surroundings

Benefits

• Commission structure up to £10,000 per annum
• Monday to Friday working pattern with no weekend requirements
• Based in contemporary head office environment
• Clear career progression opportunities within a growing business
• Work across a diverse portfolio of developments
• Be part of a newly created team with scope to shape the role
• Professional development with an established housebuilder