Client Services Executive - Apparel

Dovetail Recruitment Ltd; Greater London; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading apparel design business in Greater London is looking for a proactive Client Services Executive to support Account Managers. Ideal for college leavers or graduates, this role includes client communication, order management, and logistics tracking. Candidates should have strong communication skills and an interest in fashion or textiles. Full training and flexible hybrid working available after onboarding. Join a dynamic team and work on prestigious projects that foster creativity and growth.

Benefits

Full training and career development

Work on high-profile projects

Creative and supportive environment

Clear career progression

Beautiful West London offices

Qualifications

• Some customer service experience is desirable.
• Academic or practical experience in apparel, fashion, or textiles is beneficial.

Responsibilities

• Client communication via phone, email, and reports.
• Order management & stock control.
• Coordination of bespoke garments (embroidery, tagging, customisation).
• Logistics & shipment tracking.
• Admin & operational support across office and remote teams.

Skills

Strong communication and relationship-building skills

Interest in apparel, fashion, or textiles

Confident using technology and learning new systems

Highly organised with attention to detail

Proactive, collaborative, and positive

Some customer service experience

Education

Academic or practical experience in apparel, fashion, or textiles

Job description

Client Services Executive - Apparel

Location: Hammersmith, London Salary: £27k + benefits Full-Time Office-Based (Some WFH after full training)

Perfect for college leavers or graduates Full training provided

About the Company

A leading London-based apparel design business, creating high-quality bespoke uniforms and garments for some of the world's most prestigious brands. Known for innovation, craftsmanship, and exceptional client service, the business delivers work on high-profile projects and global events.

Join a small, dynamic team where creativity, attention to detail, and client excellence are at the heart of every project.

About the Role

We are seeking a proactive Client Services Executive to support Account Managers.

This role is ideal for college leavers or graduates who have:

• Some customer service experience
• Academic or practical experience in apparel, fashion, or textiles

Key responsibilities

• Client communication via phone, email, and reports
• Order management & stock control
• Coordination of bespoke garments (embroidery, tagging, customisation)
• Logistics & shipment tracking
• Admin & operational support across office and remote teams

Office-based initially, with flexible home working after full training.

Skills & Competencies

• Strong communication and relationship-building skills
• Interest in apparel, fashion, or textiles
• Confident using technology and learning new systems
• Highly organised with attention to detail
• Proactive, collaborative, and positive
• Suitable for graduates or early-career candidates

Why You'll Love It

• Work on high-profile, prestigious projects
• Full training and career development
• Fast-paced, creative, and supportive environment
• Clear career progression into client services and account management
• Hybrid working available after training
• Beautiful West London offices