Client Services Executive - 12 Month Maternity Cover

PHMG Careers; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading audio branding agency based in Manchester seeks a Client Services Executive for a 12-month maternity cover. This role involves gathering client information, ensuring credit checks, and providing administrative support to maintain high customer service standards. Ideal candidates will possess strong customer service skills, excellent communication abilities, and a proactive approach to work.

Qualifications

• Experience in customer service is essential.
• Exceptional listening and analytical skills.
• Ability to multitask and work under pressure.

Responsibilities

• Gather client account information from Business Development Managers.
• Ensure each new client passes the relevant credit checks.
• Accurately input client account information into the CRM.

Skills

Customer service experience

Excellent verbal and written communication skills

Strong IT skills

Business Analysis

Client Services

Job description

Role

Client Services Executive – 12‑Month Maternity Cover

Location

Old Trafford, Manchester

Hours

1 pm – 10 pm to support North American clients

Salary

25000

Description

We’re looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the New Client Activation team you’ll be part of an integral department that works to maintain our high standards of customer service.

This role suits a career-minded, focused and enthusiastic person with administrative experience. Self‑motivated, helpful, an exceptional listener with strong analytical skills and excellent attention to detail. The successful candidate will receive full training support, development and will benefit from exciting opportunities for progression within the business.

About PHMG

Established in 1998, PHMG has grown from a renowned Manchester‑based business to the world’s leading audio branding agency working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names such as Samsung, Audi and Adidas as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world‑class voice artistry and an exclusive Brand‑Sound‑Track strengthening their business identity in a memorable, emotive way.

Strategic Objectives and Responsibilities

• Gather client account information from Business Development Managers working collaboratively to ensure all information is present and correct
• Ensure each new client passes the relevant credit checks
• Accurately input client account information into the internal CRM database
• Assist the Implementation Managers with scheduling client discovery calls
• Assist the Implementation Managers with transcribing confirmation of appointments and additional CRM tasks

Measures of Success

• Experience in customer service
• Excellent verbal and written communication skills
• Strong IT skills
• Ambitious, reliable and focused
• Dedicated team player with drive and initiative
• Ability to multitask and work under pressure
• Flexible, enthusiastic, proactive and organised approach to work

Key Skills

Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics

Employment Type

Full Time

Experience

Years

Vacancy

1

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