Client Services Executive

World Wide Technology; United Kingdom; Hybrid; GBP 76,000 - 115,000; Full time

Job summary

A global technology solutions provider is seeking a Client Services Executive to support their Public Sector SLED Team in the UK. This role involves leading service business strategy, building client relationships, and identifying business opportunities. The ideal candidate should have at least 8-10 years of consulting experience, strong communication skills, and a consultative approach to client issues. Competitive salary and comprehensive benefits included.

Benefits

Health and Dental Care

401k Plan with Company Matching

Paid Time Off starting at 20 days per year

Wellness program

Employee Discount Program

Qualifications

• Minimum 8-10 years of experience in large scale consulting services.
• Ability to negotiate outcomes in complex scenarios.
• Competency in technology solution expertise and strategic insight.

Responsibilities

• Build and own services strategy for specific territory.
• Support sales teams with relevant services knowledge.
• Work closely with client teams to drive agreed strategy.
• Attend team meetings to discuss services opportunities.

Skills

Consultative sales skills

Analytical problem solving

Customer relationship management

Negotiation skills

Strong communication skills

Education

BS, BA, or master's degree

Job description

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

Why should you join the SLED team?

As a Client Services Executive you will be provided the opportunity to support our State & Local Government and Education in the Tennessee, Carolinas and Georgia territories.

Want to learn more about our SLED team? Check us out on our platform:

https://www.wwt.com/public-sector

Job Overview

World Wide Technology, LLC. has an opportunity available for a Client Service Executive to support our Public Sector SLED Team. This position will be focused on WWT's Services business by leading the overall strategy and pursuit of services within the assigned territory. This will include building client and partner relationships, identifying and creating business opportunities across WWT's services lines of business, creating, and driving the overall services strategy, and closing business to exceed sales targets. Increase services profitability and revenue in assigned accounts and regions.

Responsibilities

• Build and own the services strategy for the specific territory that drives overall growth utilizing our WWT strategic services plays, services capabilities and offerings, and our past performance/success.
• Support sales teams with relevant and current WWT services knowledge to aid in pursuit decisions. Review opportunities to confirm that qualification standards have been met. Offer advice to the client team around related experience with similar engagements, feasibility of a particular type of engagement, and other insights that may influence the decision to pursue the opportunity.
• Work closely with the client teams and sales leadership to drive the agreed strategy within the territory.
• Attend weekly team meetings to discuss services opportunities, business updates, and progress to goals.
• Work closely with the client managers to establish and develop strong business relationships with assigned clients.
• Actively participate in customer‑facing and partner meetings to uncover potential services opportunities and pursuit of the identified business.
• Use a consultative approach to solving clients' business issues, with the goal of delivering business outcomes through WWT's services.
• Support client managers with building pipeline of services opportunities that align to our strategic go‑to‑market.
• Develop and present preliminary proposals as part of the scoping and services sales process.
• Work with any internal departments as needed to create services engagements that are set up for success, including Delivery teams, Project Management, Partner Management, Strategic Resourcing, Management Consulting, Cyber Security, Legal & Compliance, Engineering, Supply Chain, Sales Operations, Business Development, Global Services Operations (GSO), Finance, etc.
• Evaluate Statements of Work (SOWs) to ensure alignment to customer outcomes/goals in accordance with WWT standards.
• Upon award of an engagement, work with the delivery team(s) to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Specifically, actively participate in internal project/program kickoffs with delivery team members to explain scope, budget, and preliminary resourcing approach if applicable.
• Actively participate in customer‑facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
• Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
• Identify staffing opportunities and engage WWT Strategic Resourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.

Qualifications

• BS, BA, or master's degree.
• Minimum 8-10 years of related experience defining and delivering large scale consulting services engagements.
• Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders.
• Competency in analytical problem solving, customer/partner relationships, technology solution expertise, and strategic insight.
• Strong written and verbal communication skills.
• Travel is on a consistent basis, anticipated at 25%-50% depending on assigned accounts/regions, primarily within the United States.

Salary Range

A reasonable estimate of the current base pay range for this position is $100,000.00 to $150,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Equal Opportunity Employer

Equal Opportunity Employer