Client Services Executive

Office Angels; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency in Tunbridge Wells is seeking a Client Relationship Executive to manage key client accounts and ensure excellent customer service. The ideal candidate will have at least 2 years of experience in customer service or hospitality, strong communication skills, and proficiency in Microsoft Office. This role offers competitive pay and a variety of benefits, including weekly pay and access to well-being platforms.

Benefits

Weekly Pay

Up to 28 days annual leave

Dedicated consultant support

Access to free eyecare vouchers

Discount schemes

Access to Well-being platforms

Qualifications

• Minimum of 2 years in a customer service role or senior hospitality position.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Confident communicator with keen attention to detail.

Responsibilities

• Manage key client accounts to ensure smooth operations.
• Respond to client queries via email and telephone.
• Generate quotes and follow up for approvals.
• Build and nurture positive relationships with clients.
• Prepare KPI reports and participate in client meetings.

Skills

Customer service experience

Proficiency in Microsoft Office

Confident communication

Attention to detail

Adaptability

Job description

Job Title: Client Relationship Executive

Location: Tunbridge Wells, Kent

Pay: £12.50 - £14.40 per hour

Contract Details: Temp To Perm

Responsibilities

• 🌟 Manage key client accounts to ensure smooth operations and meet Service Level Agreements.
• 📞 Respond to client queries via email and telephone with professionalism and promptness.
• 📈 Keep clients updated on contract performance and job statuses.
• 📝 Generate quotes and follow up for approvals.
• 🤝 Build and nurture positive relationships with clients to maintain and grow account revenue.
• 📊 Prepare KPI reports and participate in client meetings.
• 📦 Oversee the mobilisation of new client accounts and manage administration tasks as needed.
• 📅 Ensure excellent customer service and maintain strong communication between all stakeholders.
• 📧 Handle urgent client email correspondence on a rotational basis after full training.

What We're Looking For

• 🔍 A minimum of 2 years in a customer service role or senior hospitality position.
• 💻 Proficiency in Microsoft Office (Word, Excel, Outlook).
• ✨ A confident communicator with a keen attention to detail.
• ⚡ Adaptability to thrive in a fast-paced environment.
• 🤗 A passion for customer service and exceeding client expectations.

AMAZING* Benefits of becoming an Office Angels Temp

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devicePerks at work
• Discount schemes
• Access to Well-being platforms

For immediate consideration please call 01892 614242 or email [e-mail].

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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