Client Services Executive

Radius Limited; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking Telecoms company in Crewe is seeking a Client Services Executive to engage with business clients, resolving queries and discussing products in a professional environment. Candidates should have strong communication skills and experience in an admin-heavy role. Knowledge of Telecoms and proficiency in Salesforce is desirable. The role offers a structured working schedule from Monday to Friday.

Qualifications

• Experience in an admin heavy/office environment.
• Ability to communicate at all levels.
• Strong organizational and time-management skills.

Responsibilities

• Handle calls and emails from business clients.
• Resolve queries regarding mobile phones and networks.
• Log all relevant queries on Salesforce.

Skills

Admin heavy experience

Team collaboration

Telecoms knowledge

Salesforce proficiency

Microsoft Office proficiency

Organizational skills

Strong communication skills

Tools

Salesforce

Microsoft Office

Job description

The role of Client Services Executive within our Crewe team is important to us. You will be responsible for handling calls and e-mails from business clients, handling queries, and resolving issues regarding their mobile phones, networks and Telecoms. You’ll be a natural communicator who thrives on engaging with customers – helping to resolve issues, discuss new products and find opportunities to add value. We would love to welcome you to our Crewe office, with the working hours of Monday - Friday 8:30am - 5:00pm/9:00am - 5:30pm.

Responsibilities

• Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
• Log all relevant queries on Customer Relationship Management system (Salesforce), ensuring Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases.
• Resolve all "owned" queries in line with company guidelines/SLAs.
• Manage customer expectations always – quoting realistic timeframes to complete tasks.
• Pass any sales opportunities identified through customer conversation to the Account Manager.
• Ensure Salesforce and GDPR rules are adhered to in line with company requirements.
• Continual Improvement – identify process or procedures, providing evidence of change details/benefits to the Line Manager.
• Keep up to date on the Radius Telecoms & IT product portfolio.

Qualifications

• Experience in an admin heavy/office environment.
• Experience working as part of a team.
• Telecoms knowledge/experience in the industry is desirable.
• Proficient in the use of Customer Service Management system – Salesforce is desirable.
• Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel.
• The ability to prioritise tasks, with strong organisational and time‑management skills.
• Able to adapt and succeed in a fast‑paced, changing environment.
• Strong communication skills, with the ability to communicate at all levels.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

About Us

We’re an ambitious, forward‑thinking global business who build transformative solutions for our customers to deliver best‑in‑class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.