Client Services Director - Branding & Creative Agency

Pink Giraffe; Leeds; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A creative branding agency in Leeds is seeking a commercially minded Client Services Director to drive client account growth and lead a dynamic team. The ideal candidate should have a strong track record in creative agencies, excellent client relationship skills, and a passion for nurturing team development. This role emphasizes revenue improvement and strategic decision-making, while advocating for innovative approaches in branding and client engagement. Collaboration is key, requiring presence in the office 2-3 times a week.

Qualifications

• Proven track record in driving revenue growth for client accounts.
• Experience in leading and inspiring teams in a creative agency.
• Strong understanding of brand strategy, design, and communication.

Responsibilities

• Smash client fee targets and improve profitability.
• Create a culture of deep client understanding across teams.
• Lead and support the client services team for their growth.
• Contribute to agency strategy and budget decisions.
• Protect the creative product while maintaining client relationships.
• Lead pitches and client development confidently.

Skills

Commercially minded

Team leadership

Client relationship building

Creativity in brand strategy

Understanding of AI in marketing

Job description

Client Services Director - Branding & Creative Agency - Leeds

Are you a well established commercially minded Client Services Director with a track record of working in highly creative branding agencies?

Do you enjoy working on highly creative brand campaigns for FMCG, Alcohol, Health, Pet food, Sport & Lifestyle brands and much more?

Have you got an impressive track-record in commercial growth of client accounts, paired with continually success in driving YoY agency revenue growth paired with a strategic mind-set?

If yes... we want to speak to you today.

Key Responsibilities :

• Numbers first : Smash client fee targets while spotting opportunities to grow, reprice, and improve profitability
• Client development : Create and embed a culture of deep client understanding across the client services team, partnering confidently with brand leaders at the highest level.
• Team development : Lead, support, and inspire the client services team. Invest in people’s growth, career paths, and confidence.
• Agency leadership : Be a credible voice in strategic and commercial decision making. Contribute to agency strategy, direction, and budget setting.
• Champion creativity : Sell, support, and protect the creative product—ensuring briefs are tight, budgets work, and clients keep coming back for more.
• Sales confidence : Lead from the front in pitches, new business conversations, and proactive client development. Bring a track record (and ideally a black book) of relationships at the top level.
• AI advocate : Be excited by the potential of AI for creative agencies. Share ideas, test and learn, and help shape how we can leverage AI for stronger client partnerships.
• Brand expertise : Be fluent in brand strategy, design, and comms. Know how brands and agency ecosystems work—and how we as an agency add value.

What you’re great at (aka core competencies) You’ll thrive here if you :

• Are commercially sharp and numbers-driven without ever losing sight of relationships.
• Have deep experience in creative agency life and know how to build long-term partnerships, not just sell projects.
• Are an inspiring, authentic leader who can grow a team while balancing business needs
• Are collaborative, open, and a genuine team player at leadership level
• Can articulate creative work with clarity and passion.
• Are proactive, ambitious, and hungry to make a real difference in an independent agency with big plans.
• Bring curiosity and a point of view on how AI and other shifts in our industry are changing the game.

As part of this role you will need to be open to being in the office 2-3 times a week for collaboration.

We are open to receiving applicants from across the UK provided being in the office for hybrid work in Leeds is something you can do