Client Services Director

WAA Chosen; Sutton Coldfield; On-site; GBP 70,000 - 90,000; Full time

Job summary

A creative marketing agency in Sutton Coldfield is seeking a Client Services Director to enhance client relationships and drive growth. This role demands extensive experience in client services and leadership, focusing on revenue and reputation. Candidates should have strong commercial acumen and a passion for mentoring within a collaborative environment. The agency offers a generous benefits package and values personal development.

Benefits

26 days holiday plus bank holidays

Health Shield programme

Generous matched pension contributions

Flexible working hours

Cycle-to-work scheme

Structured development plan

Qualifications

• 10+ years in client services with significant leadership experience.
• Ability to inspire teams and influence stakeholders.
• Comfortable with data and strategic planning.

Responsibilities

• Steer client relationships and ensure customer satisfaction.
• Align strategy with production and creativity.
• Mentor senior talent and foster collaboration.

Skills

Client services

Leadership

Commercial acumen

Mentoring

Tools

Data analysis tools

AI tools for account management

Job description

Job description

The Big Idea : Help Brands Get Chosen. More Often.

At WAA Chosen, we believe marketing only really matters when it makes a brand the obvious choice. That’s why everything we do, from brand and digital to PR and promotions, has one simple purpose : to deliver creativity with commercial bite.

We’re an employee-owned agency, which means everyone here has a stake in the success we build together. It’s a place where ambition doesn’t hit a ceiling, ideas actually get heard, and business brains and creative hearts thrive side by side.

Now, we’re looking for a Client Services Director to help lead that charge. Someone who can build trust at board level, push for better work, and make sure our clients stay delighted, profitable, and fiercely loyal.

What You’ll Do

You’ll sit at the top table, steering our client relationships and shaping how we deliver across Automotive, Trade & Construction, and Leisure & Lifestyle. You’ll own revenue, retention, and reputation.

You’ll keep our teams firing on all cylinders, aligning production, strategy, and creativity so we deliver smart, commercially strong work that actually works. You’ll spot growth opportunities others miss and make sure our clients think of us as partners, not suppliers.

You’ll also be a mentor. You’ll develop our senior talent, set clear direction, and drive a culture of collaboration that makes everyone better.

What You Bring

You’ve spent a decade or more in client services, at least half of it leading from the front. You’ve run big accounts, fought for great ideas, and negotiated contracts that made both sides smile.

You think commercially but speak human. You know how to inspire teams, influence CMOs, and balance ambition with realism. And yes, you’re comfortable with data, dashboards, and even AI tools that make account management smarter, not harder.

Why You’ll Love It Here

Because here, you don’t just clock in. You own it. Literally.

We’re employee-owned, so when we grow, you grow. You’ll get all the right rewards too – from private healthcare and generous holidays to matched pensions, EV schemes, wellbeing perks, and a learning culture that’s second to none.

We’re a Gold Standard Investor in People and Platinum for IPA Continuous Personal Development, meaning you’ll keep learning, keep progressing, and keep doing the best work of your career.

In short :

This is a role for someone who loves leading clients, shaping strategy, building teams, and driving growth. Someone who wants to work somewhere that matches commercial focus with creative energy.

If you’re ready to help brands get chosen more often, and lead a team that makes it happen, we’d love to hear from you.

Apply now. Help us keep WAA Chosen, well… chosen.

The Package

Health

26 days holiday per year, plus bank holidays

Flexi-time options around core hours

Health Shield programme providing free access to GPs and money‑back on day‑to‑day medical fees from dentists to opticians, acupuncture to physiotherapy, plus retailer discounts

Wellbeing programme with regular talks and visits from external specialists

Wealth

Generous matched pension contributions

“Electric Dreams” EV salary sacrifice scheme through Octopus Energy, providing substantial tax savings

Death‑in‑service life assurance

Bonuses for referring new people or introducing new business

Cycle‑to‑work scheme offering massive savings on bikes to support our bike‑to‑work programme

Individual financial coaching, with an annual review as a minimum

50% discounted town centre parking a 5‑minute walk from the office

Happiness

• …through our environment, your growth and progress

Structured, personal development plan as part of our Your Development First (YDF) programme. We’re a Gold Standard Investor in People and Platinum Standard for Continuous Personal Development with the IPA

70 hours of training within our industry‑leading YDF Programme. Learn through workshops, funded courses, online learning and our regular ‘lunch and learn’ events

Funded qualification opportunities with the IPA, CIPR, CIPD and CIM

Unique immersion programme- our people work in clients’ businesses / environments for 24 hours per year ensuring improved sector understanding

Annual conference showcasing progress and new opportunities in line with our three‑year growth plan

Collaboration Centre providing an on‑site working environment

Town‑centre location with a high street of shops 100 metres walk, and Europe’s largest urban park less than a five‑minute stroll

A two‑minute walk from Sutton rail station, plenty of car parking nearby, and cycle racks, lockers, and shower facilities for those who prefer to walk or cycle to work

Regular social events…too many to mention individually.