Client Services Deliver Manager

Adler & Allan Ltd; Exeter; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Enhanced maternity/paternity/adoption

Company pension

Refer a friend scheme

Training and progression opportunities

Job summary

Glanville Environmental seeks an experienced Framework Manager to lead engagement with South West Water, guiding framework delivery and performance. You will ensure strong client relationships, align operational teams, and drive commercial outcomes across AMP8/AMP9 and beyond.

The role is based predominantly in Exeter, requiring strategic leadership, stakeholder engagement, and a clear focus on maximising partnership value for both Glanville Environmental and the client.

Qualifications

• Experience managing client relationships within utilities, infrastructure, engineering or environmental services.
• Strong stakeholder management and communication skills.
• Commercial awareness and understanding of framework-based contracts.
• Experience working closely with operational delivery teams.
• Ability to influence and build relationships at all levels.

Responsibilities

• Act as principal day-to-day contact for South West Water across Glanville framework activities.
• Develop and maintain strong relationships with client stakeholders.
• Ensure effective communication between client representatives and Glanville teams.
• Monitor commercial performance across framework activities.
• Provide regular reporting on framework performance and financial indicators.
• Support mobilisation of new workstreams and framework opportunities.

Skills

Client relationships

Stakeholder management

Commercial awareness

NEC contracts knowledge

Contract delivery

Job description

Glanville Environmental is a reputable and thriving drainage and civil engineering company that has been a driving force in the Southwest region for over three decades. As we continue to expand our impressive portfolio of clients and secure long-term contracts, we are seeking talented individuals to join our passionate team. If you are ready to make your mark in the industry and be part of a family-owned business, this is your opportunity to thrive.

Due to ongoing successful contracts and as we continue to expand, we’re seeking a dynamic experienced Estimator to join our team.

Job Description

Role Purpose

Glanville Environmental is seeking an experienced and commercially focused Framework Manager to lead our engagement with South West Water across our portfolio of framework agreements and operational delivery programmes.

This is a key strategic role that will serve as the primary interface between Glanville Environmental and South West Water, ensuring strong relationships, effective communication, commercial performance, and operational alignment throughout the remainder of AMP8 and into AMP9 and beyond.

Based predominantly within South West Water's Exeter offices, the Framework Manager will act as the voice of the client within Glanville and the voice of Glanville within the client organisation. The role will provide leadership, coordination, and visibility across all aspects of delivery, helping to maximise performance, identify opportunities, resolve challenges, and support the long-term growth of the partnership.

Key Responsibilities

Client Relationship Management

• Act as the principal day-to-day contact for South West Water across all Glanville Environmental framework activities.
• Develop and maintain strong relationships with key client stakeholders.
• Ensure effective communication between client representatives and Glanville's operational, commercial and leadership teams.
• Build trust and confidence through proactive engagement and professional representation of the business.
• Attend client meetings, performance reviews and operational planning sessions.
• Maintain oversight of all South West Water framework activities delivered by Glanville Environmental.
• Coordinate communication, priorities and actions arising from framework meetings.
• Maintain proactive, strategic communication and strong rapport with Glanville Environmental’s Senior Leadership Team, ensuring clear visibility of South West Water priorities, risks, opportunities and performance in recognition of the client’s strategic importance to the business.
• Ensure contractual obligations, KPIs and service commitments are understood and effectively managed.
• Support the development and implementation of framework improvement initiatives.
• Assist in preparing for future procurement and AMP9 opportunities.

Commercial Management

• Monitor commercial performance across framework activities.
• Support the identification and resolution of commercial issues, variations and compensation events where appropriate.
• Work closely with operational teams and commercial functions to ensure opportunities and risks are identified early.
• Provide regular reporting on framework performance, workload, pipeline and financial indicators.
• Help maximise revenue opportunities whilst protecting margins and maintaining high levels of client satisfaction.

Operational Coordination

• Act as a conduit between client representatives and Glanville operational management.
• Ensure client requirements, priorities and concerns are communicated effectively throughout the business.
• Support mobilisation of new workstreams and framework opportunities.
• Assist operational teams in removing barriers to delivery.
• Promote a collaborative approach across all business functions involved in South West Water projects.

Strategic Development

• Support the growth and diversification of Glanville Environmental's service offering within South West Water.
• Identify new opportunities across inspection, surveying, cleansing, civils, rehabilitation and maintenance activities.
• Contribute to strategic planning for AMP9 positioning and future framework opportunities.

Help strengthen Glanville's profile and reputation within South West Water and the wider utility sector.

Qualifications

Knowledge, Skills & Experience

• Experience managing client relationships within utilities, infrastructure, engineering or environmental services.
• Strong stakeholder management and communication skills.
• Commercial awareness and understanding of framework-based contracts.
• Experience working closely with operational delivery teams.
• Ability to influence and build relationships at all levels.
• Ability to communicate strategically, build trusted rapport and influence effectively with Senior Leadership Team members.
• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Full UK driving licence.
• Experience working with water utility clients.
• Knowledge of AMP delivery programmes.
• Understanding of NEC contracts and commercial mechanisms.
• Experience of working within a contractor environment.
• Knowledge of drainage, wastewater, civils, rehabilitation or environmental services.

Additional Information

• Enhanced maternity,paternity and adoption pay and leave
• Company pension
• Refer a friend scheme
• Training and career progression opportunities

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.If you require any support with your application, whatever the circumstance, please let us know.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.If you require any support with your application, whatever the circumstance, please let us know.