Client Services Coordinator — Order & Customer Care

Ingram Content Group; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading publishing services firm is looking for a Temporary Client Services Coordinator in Milton Keynes. You will be responsible for managing client inquiries, processing orders, and engaging with customers to ensure service level agreements are met. Ideal candidates should have experience in customer service and competency in Microsoft Suite. The position offers a fixed-term contract for 6 months with various perks such as life assurance and training opportunities.

Benefits

Life Assurance

Company Pension Scheme

Company Sick Pay Scheme

Continuous Professional Development and Training Opportunities

Free onsite parking

Free Hot drinks

Service Awards

Qualifications

• 1 year of customer/client services experience.
• Pass in Functional Skills English and Maths can substitute GCSEs.
• Competence in administrative procedures is preferred.

Responsibilities

• Respond appropriately to orders and client inquiries.
• Ensure accurate processing of telephone orders.
• Engage in dialogue with clients about their requirements.

Skills

Customer service experience

Communication skills

Microsoft Suite proficiency

Education

Pass in English and Maths GCSE

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading publishing services firm is looking for a Temporary Client Services Coordinator in Milton Keynes. You will be responsible for managing client inquiries, processing orders, and engaging with customers to ensure service level agreements are met. Ideal candidates should have experience in customer service and competency in Microsoft Suite. The position offers a fixed-term contract for 6 months with various perks such as life assurance and training opportunities.