Client Services Administrator

Trinity Homecare; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A compassionate organization in London is seeking a Client Services Administrator. You will play a vital role in ensuring efficient client services by coordinating activities, maintaining records, and communicating effectively. The ideal candidate has strong administrative skills, empathy, and the ability to prioritize in a fast-paced environment. This position offers a salary of £28,000 per annum.

Benefits

Supportive team environment

Opportunity for professional growth

Qualifications

• Proven administrative experience in a service-oriented environment.
• Ability to handle sensitive information professionally.
• Resilient, adaptable, and committed to continuous learning.

Responsibilities

• Provide professional administrative support to the Client Services Advisors.
• Prepare and maintain accurate client records according to GDPR.
• Handle incoming calls and emails with professionalism.
• Assist with appointment scheduling and follow-ups.

Skills

Excellent verbal and written communication

Empathy and active listening

Strong analytical thinking

Organisational skills and attention to detail

Microsoft Office skills

Tools

CRM/database

Job description

As a Client Services Administrator, you will play a vital role in keeping our Client Services function running smoothly and efficiently. You'll be the central point of coordination within the team, supporting colleagues, communicating with families, maintaining accurate records, and ensuring processes run seamlessly. Your work will directly contribute to helping more families, more effectively., Client Support & Administration

Responsibilities

• Provide professional administrative support to the Client Services Advisors and Manager.
• Prepare, update and maintain accurate client records and documentation in line with GDPR.
• Handle incoming calls and emails with empathy, professionalism, and attention to detail.
• Assist with scheduling appointments, meetings and follow-ups.
• Support the preparation of client communication materials.
• Maintain databases and reporting tools to track client progress and performance.
• Liaise with Sales, Operations, Finance and other teams to ensure timely information sharing.
• Support process improvement initiatives to streamline workflows.
• Ensure all systems and records meet GDPR and company policy requirements.
• Act as the first point of contact for admin-related queries within the team.
• Support the Client Services Manager with reporting, data collection and MI.
• Contribute positively to team meetings and help maintain a collaborative working culture.

Communication & Interpersonal Skills

• Excellent verbal and written communication.
• Empathy, active listening and rapport-building.
• Ability to handle challenging conversations with confidence and professionalism.

Problem Solving & Critical Thinking

• Strong analytical thinking and problem-solving abilities.
• Practical, solution-focused approach.
• Confidence to make timely decisions.

Personal Effectiveness

• Excellent organisational skills and attention to detail.
• Able to prioritise effectively in a fast-paced environment.
• Resilient, adaptable and committed to continuous learning.

Technical Skills

• Proven administrative experience in a service-oriented or client-facing environment.
• Strong Microsoft Office and CRM/database skills.
• Able to handle sensitive information with professionalism and discretion.

Why Join Trinity Homecare Group?

• Be part of a compassionate organisation making a meaningful difference to families every day.
• Work in a supportive, collaborative team environment.
• Opportunity to contribute ideas and improvements that enhance the client journey.
• A role with purpose, variety and impact.

If you're an organised, empathetic, and proactive individual who thrives in a fast-paced environment and genuinely wants to support families at important moments in their lives, we'd love to hear from you.

Salary: £28,000 pa