Client Services Account Manager - Print Experience

Future Recruitment Ltd; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading UK print solutions company is seeking a Client Services Account Manager to manage portfolio accounts and ensure excellence in customer service. This internal role focuses on client support, project management from start to finish, and enhancing customer satisfaction in a dynamic environment. Candidates should possess experience in the print industry and demonstrate a proactive approach to meeting client needs.

Benefits

Annual profit share bonus

24 days holiday plus bank holidays

Qualifications

• Experience in account management within the print industry.
• Proven track record of excellent customer service.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Manage a portfolio of accounts without external sales pressure.
• Act as the main point of contact for clients.
• Discuss specifications and provide quotes.
• Manage projects from start to finish.
• Look for opportunities to add value.

Skills

Customer service

Project management

Print production

Creativity

Team collaboration

Job description

NEW VACANCY (PT3230)

CLIENT SERVICES ACCOUNT MANAGER - PRINT EXPERIENCE

OXFORDSHIRE - PLEASE CONTACT ME FOR FURTHER LOCATION DETAILS

£UPTO 35K DOE + Annual Profit Share Bonus + 24 Days Holiday + Bank Holidays

My client is a well-established forward-thinking print solutions company, known for delivering high-quality lithographic, digital, and large-format print to a wide range of customers across the UK.

They are the home for creative, focused and imaginative people who deeply care about the brands they collaborate with as well as the people they employ. Leading with their consultative approach, evolved from their core values and belief in engagement and partnership, they couple expertise with creativity and technology to help brands engage with their audiences. No two days are ever the same here - and that's exactly how they like it!

They have an exciting opportunity for a Client Services Account Manager to help support their client retention and growth, maintain and increase their incredibly high standard of care and creativity. The role is for an experienced and highly diligent print specialist. The role will include working with key clients, developing ideas overseeing production, testing, interacting with their creative team, CAD team, wide format team etc. to regularly check progress with projects to ensure they are produced to brief, on time and on budget.

What You'll Be Doing :

Managing a portfolio of accounts - this is not an external sales role. This is an internal customer service role.

Acting as a main point of contact for clients, making sure they feel valued and supported.

Discuss specs and provide quote through creative, print production, direct mail and distribution.

Managing projects from start to finish, keeping timelines and details on track.

Spotting opportunities to add extra value along the way.

Helping them continue to push boundaries in print and packaging innovation.

Candidate Qualities :

Agile and adaptable and able to switch gears quickly and keep multiple plates spinning.

Proactive and organised always one step ahead in making sure client needs are not just met but exceeded.

A people person with a warm, approachable style and a genuine passion for delivering excellent customer service.

A team player who thrives in a supportive, collaborative environment but can also take initiative when it counts