Client Service Team Leader

Gallagher; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Ipswich is looking for a Team Leader for the EMEA Client Servicing team. You will coordinate operations, drive improvements, and support team development. Candidates should be ACII qualified or working towards it, with strong attention to detail and the ability to build relationships. This role offers competitive benefits including generous holiday, pension contributions, and health plans.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance coverage

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• ACII qualified or working towards it.
• Good knowledge of the reinsurance industry.
• Confident in building relationships with clients.

Responsibilities

• Coordinate daily operations of the Client Servicing team.
• Implement action plans for service excellence.
• Provide input for team performance reviews.

Skills

Attention to detail

Team collaboration

Autonomy

Relationship building

Education

ACII qualification or equivalent

Job description

Overview

We are delighted to be recruiting a Team Leader for our EMEA Client Servicing team in Ipswich! In this role, you will report to the Client Service Manager and coordinate the daily operations of a team. You will be responsible for driving improvements, encouraging the development of team members to meet client and business needs, and ensuring a consistently high quality of service.

If you are looking for a new challenge, apply today!

How you'll make an impact

• In conjunction with Client Service Manager evidence service excellence through the proactive use and regular review of management workflow and metric reporting, identify trends and variances and implement action plans where required to address ongoing issues
• Work together with Client Service Manager to assign tasks and make sure that each Associate's skills are in line with the changing business and Client demands
• Actively support and assist to embed continued Operation Improvement initiatives in conjunction with Client Service Manager
• Monitor team performance within area of responsibility and provide input to Client Service Manager for reviews where appropriate / required
• Assist Client Service Manager with recruiting, development and motivation of team members, in line with Group HR policies and procedures, conducting performance reviews where required
• Provide input and recommendations to Client Service Manager regarding staff level and performance ratings, as required
• Actively mentor junior / less experienced members of team and take a lead role in conducting and coordinating necessary training where there are identified skill and knowledge gaps
• Work proactively with manager, peer group and team to share knowledge and prioritise work ensuring resourcing levels are adequate and well managed
• Review and Authorise team and business unit activity, as per individual authorisation authority and criteria
• Use available reports to manage work efficiently and achieve metrics and goals
• Ensure there are appropriate systems, processes, and controls in place to ensure efficiency and standard process
• Take time to understand our client’s business and their reinsurance programmes
• Handle and resolve queries from clients and reinsurers as well as internal queries with perseverance to avoid any dissatisfaction in service
• Advance unresolved queries and collaborate closely with broking team to ensure they are kept informed of issues and developing situations
• Collaborate with the production and operational team in all locations, supporting whenever necessary to ensure a joined up service delivery
• Coordinate and attend audits when required
• Lead Team meetings
• Ensure compliance with industry regulations at all times

About You

• Preferably ACII qualified or working towards the ACII qualification or equivalent
• A good knowledge of the industry in order to address client and technical issues
• Excellent attention to detail
• Ability to work in a team and autonomously; and general willingness to learn and grow
• Confident in building strong working relationships with both Clients and Colleagues
• Eligible to work in the UK
• French language skills are desirable but not essential

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.