Client Service Specialist

Moody's Investors Service; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Moody's Investors Service in Manchester seeks a Client Service Specialist to deliver superior customer support and act as a primary contact for Moody's credit risk solutions. You will engage with clients courteously and professionally, identifying opportunities to add value and improve the client experience.

The role emphasizes collaboration with Sales, Product Management, and analysts, with involvement in training and new product initiatives.

Qualifications

• Bachelor’s degree in Marketing, Finance, Economics or Management.
• Experience in customer service or contact centre beneficial but not required.
• Exposure to financial industry, banking and/or financial markets beneficial but not required.
• Interest in AI tools and responsible AI practices.

Responsibilities

• Provide superior customer service supporting Moody's value proposition as the provider of credit risk solutions.
• Communicate with clients in a courteous, professional, accurate and timely manner.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
• Answer client questions, resolve issues and complete specific client requests.
• Identify product issues; triage, resolve and/or escalate for resolution.
• Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.
• Support new product launches and new business initiatives including training, marketing activities, feedback to the business.

Skills

Customer orientation

Communication skills

Problem solving

Financial industry exposure

AI concepts curiosity

Education

Bachelor's degree in Marketing, Finance, Economics or Management

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
• Exceptional communication and critical thinking skills.
• Proven experience in a customer service role or contact centre would be beneficial but not essential.
• Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor’s degree in Marketing, Finance, Business, Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

Responsibilities

• Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
• Communicate with clients contacting Moody's in a courteous, professional, accurate and timely manner.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
• Answer client questions, resolve issues and complete specific client requests.
• Identify product issues; triage, resolve and/or **escalate** for resolution.
• Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.
• Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.

About the team

The Client Service specialist is responsible for providing superior Customer Service as the first point of contact for Moody's’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s product offering.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.