Client Service Risk Manager - Knowledge & Frameworks

McKinsey & Company; Greater London; On-site; GBP 120,000 - 150,000; Full time

Job summary

McKinsey & Company is seeking an experienced professional to contribute to technology risk governance across the firm in Europe. The role focuses on policy development, risk management, and guiding standards for AI and data risk topics.

You will collaborate with Risk, Technology, and client service teams to implement compliant, forward-looking risk policies, while mentoring others and influencing senior leaders across diverse teams.

Qualifications

• University degree and excellent academic record.
• 6+ years of relevant experience in managing complex risk and/or IT programs.
• Experience developing risk management policies and procedures.
• Experience engaging with senior stakeholders across programs and functions.

Responsibilities

• Conduct research, build knowledge, and guide firm policies and standards repositories for technology, AI, and data risk topics.
• Shape and execute strategies for risk management and advisory programs within the firm.
• Manage initiatives to ensure risk topics are understood, documented, and incorporated into policies and frameworks.
• Form strategic partnerships across Risk, Technology, client service, and other functions.
• Support the Client Service Risk team in Europe with technology risk advisory responsibilities.

Skills

Project leadership

Entrepreneurial mindset

Stakeholder engagement

Coaching others

People leadership

Communication

Education

University degree

Job description

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will be responsible for conducting research, building knowledge, and guiding the creation and revision of firm policies and standards repositories for technology, AI, and data risk topics.

You will be responsible for shaping and executing strategies for our firm that improve our risk management and advisory program. You will manage and execute initiatives to ensure new and existing risk topics are understood, documented, communicated, and incorporated into firm risk policies and frameworks as applicable. You will proactively address cross-functional issues and set policies and guidelines for the firm where appropriate. You will form strategic partnerships across Risk, Technology, client service, and other functions.

Your work will help increase the firm’s knowledge and understanding of critical risk topics and ensure that this knowledge is reflected in our firm’s policies, frameworks, and guidance.

You will be part of McKinsey’s Client Service Risk (CSR) function, whose mission is to enable McKinsey’s client impact and innovation, while managing risks to our clients, our firm, and our people. In the Global Technology Risk team, we are helping ensure positive and lasting impact from the Tech and AI revolution through pragmatic, expert and integrated technology risk capabilities. Our goal is to act as trusted thought-partners to the firm's leadership on technology and its risks, serving as innovative problem solvers. We offer deep expertise on emerging issues and trends, drawing on a strong network of relationships within and beyond the firm.

You will be based in Europe as part of our Client Service Risk team. Your team supports our engagement and technology as strategic risk advisors, ensuring that our client service and technology delivery meet firm and regulatory standards.

Your Qualifications and Skills

• University degree and excellent academic record required
• 6+ years of relevant experience in managing complex risk and/or IT programs
• Proven track record and expertise in developing risk management, information security, AI or data management policies and procedures, successfully executing programs that meet the objectives of excellence in a dynamic environment, as well as experience working with relevant (incl. senior) stakeholders
• Ability to lead multiple projects and work collaboratively with others; entrepreneurial and collaborative attitude
• Demonstrated capability working across all levels of seniority; ability to meaningfully engage with senior leaders
• Radiates knowledge to others to support and empower their success (e.g., apprenticing/coaching others)
• When acting as a people leader, holds individuals accountable for results; fosters a team culture that is collaborative, inclusive, respectful and sustainable
• Clear and effective communicator with ability to tailor messaging based on audience