Client Service Executive – Commercial Insurance

Willis Towers Watson; Ipswich; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global insurance company is seeking a Client Service Executive in Ipswich to deliver outstanding service to a diverse portfolio of clients. The ideal candidate will have a strong background in commercial insurance, excellent communication and client relationship skills, and the ability to handle various priorities. Join a collaborative and inclusive team with opportunities for career growth and flexibility in working arrangements.

Benefits

Collaborative Culture

Career Growth

Recognition and Rewards

Hybrid Work Style

Qualifications

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes.
• Team player who works effectively in various teams.

Responsibilities

• Understand clients' business and risk management needs.
• Optimize revenue from new and existing clients.
• Communicate effectively to maximize service delivery levels.

Skills

Client Relationship Management

Commercial Insurance knowledge

Strong communication skills

Negotiation skills

Ability to manage workload

Education

Dip CII or willingness to pursue

Job description

Description

Are you passionate about client service and have a broad knowledge of insurance products and markets? If so, we have an exciting opportunity for you to join our GB Retail business as a Client Service Executive.

Why Join Us?

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued
• Career Growth: Enjoy ample opportunities for professional development and career advancement
• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements
• Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week
• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds

About the Role

In this role, you'll provide outstanding client service and support to a diverse portfolio of new and existing clients across various exciting industry sectors, including Infrastructure & Utilities, Manufacturing & Industrial, Land Transport, Leisure & Hospitality, Retail, and Professional Services. No two days are ever the same, offering you a variety of new challenges and opportunities to manage and develop relationships.

Key Responsibilities

• Client Relationship Management: Understand clients' business and risk management needs, establish and maintain active relationships with primary stakeholders and decision-makers, and deliver profitable business solutions.
• Placement Management: Optimize revenue from new and existing clients using a range of placement channels and markets.
• Operational & Service Delivery: Communicate effectively with clients, colleagues, and markets to maximize service delivery levels.

Qualifications

What We're Looking For

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes including but not limited to Property Damage/Business Interruption, Liability, and Motor Insurance.
• Strong communication, negotiation, and influencing skills.
• Ability to manage your workload and balance competing priorities.
• Team player who works effectively in various teams.
• Working towards or have gained a Dip CII or willing to do so.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.