Client Service Business Manager - Vice President

J.P. Morgan; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution in London seeks a Senior Associate for the Client Onboarding & Service team. This role involves creating impactful presentations, managing executive communications, and driving data-based decision-making. The ideal candidate has a Bachelor's degree and relevant experience in financial services, strong analytical, organizational, and communication skills, and proficiency in Excel and PowerPoint.

Qualifications

• Relevant experience in financial services is required.
• Ability to create wireframes and mock-ups for presentations.
• Strong focus on deadlines and project management.

Responsibilities

• Create high-quality presentations for leadership.
• Support development of materials for executive events.
• Analyze performance trends and propose operational improvements.
• Foster strong relationships with stakeholders.
• Manage critical action items and status updates.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Communication skills

Multi-tasking

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

The Client Onboarding & Service (COS) group is responsible for driving consistency and transforming the End-to-End Service & Onboarding support for Commercial & Investment Banking Clients. The team is committed to reinforcing JPMorganChase’s mission of delivering integrated, global solutions with exceptional service, while adding value to all clients the business serves. The COS organization provides a global reach with over 6,600 employees across 40 countries.

As a Senior Associate in the COS Business Management team, you will support the Client Service Group Head for the EMEA Region, where you will build a strong relationship and become a key partner focusing on the group’s strategic agenda and business performance. You must be a highly collaborative partner, strong executor, have a strategic mind-set, and be process oriented in a fast-paced environment. You should have a proven track record of relevant skills through prior experience in Payments, Business Management, and Governance.

Job Responsibilities

• Create high-quality presentations simplifying complex ideas into clear, actionable messages for leadership. This involves articulating strategic direction, execution, and performance tracking for internal stakeholders and functional partners.
• Support the creation of agendas and development of materials for key executive events, including COS Leadership Team Offsites, Townhalls and external client visits.
• Ensure data integrity and accuracy for executive and ad hoc reports. Continuously track and analyze performance trends, create and monitor business KPIs/OKRs, identify areas for operational improvement, and recommend actions to leadership.
• Lead and participate in collaborative initiatives with team members and global partners. Continuously seek opportunities to simplify, improve, and add value to existing business processes, fostering a culture of innovation and efficiency.
• Provide a high level of responsiveness to executive ad-hoc requests. This includes presentation development, and business analysis, ensuring leadership has the insights and support needed to make informed decisions.
• Support management in strategic business communications, including the planning and execution of video messages, year-end messages, and organization announcements.
• Foster strong relationships with internal and external stakeholders to ensure effective communication and engagement across the organization.
• Manage, own and track critical action items to closure; proactively provide status updates as part of executive reporting.
• Support the creation of essential standard and recurring materials aligned with the Client Service business strategy. Establish a governance model to proactively oversee and manage key deliverables.
• Own and maintain key Client Service organizational documents including business overviews, organizational charts and executive decks/presentations; establish a continuous update process to ensure they remain current and accurately represent the organization.

Required Qualifications, Skills and Capabilities

• Bachelor’s degree.
• Relevant years of experience in financial services.
• Deep execution experience with a demonstrated ability to meet and enforce deadlines. Organize complex information in a strategic and compelling way, demonstrating strong design acumen, and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards.
• Strong analytical and organizational skills; ability to challenge organization and understand ways of working; ability to interpret and present complex data.
• Ability to drive data-based decision making and leverage data to support key messages and business performance related storylines.
• Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders. Comfortable working with senior managers and global teams to achieve organizational goals.
• Strong ability to multi-task, attention to details, and organization skills with ability to complete time sensitive tasks in high pressure environment. Able to quickly shift focus and work on projects of varying nature with individuals across different regions, levels, and functions.
• Proactive ownership skills with the ability to independently drive results, ensuring deliverables and timelines are met.