Client Service Associate

Heidrick & Struggles; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Heidrick & Struggles is seeking a recent graduate or early-career professional to join the London-based Client Service team. The role involves identifying independent consultants and experts across Europe, screening talent, advising clients on the on-demand market, and presenting top candidates to clients.

You will manage client calls, craft talent profiles, support contracting and negotiations, and help drive projects from start to finish with accountability for a positive client experience.

Qualifications

• 0-2 years of experience in a professional setting.
• Confident phone manner when speaking with senior executives.
• Genuinely curious about business and how industries work.
• Able to juggle multiple live projects and meet deadlines.
• Proficient with Microsoft Office.
• Right to work in the UK.

Responsibilities

• Search our network and the open market across Europe to find the right consultant for a client brief.
• Screen talent, assess fit, advise clients, and present top candidates directly to the client.
• Synthesize research into sharp, compelling talent profiles and client-ready presentations in our CRM.
• Coach consultants ahead of client interviews and manage difficult conversations when timelines shift.
• Support contracting, rate negotiations, and coordination with sales, finance, and legal.
• Own outcomes from first call to last day on a client engagement.
• Progress from onboarding to independent project workflow and increased responsibility.

Skills

Client-facing

Phone communication

Organization under pressure

Business curiosity

Relationship building

UK work rights

Tools

Microsoft Office

Job description

Job Description

Heidrick & Struggles is a premier provider of executive search, leadership assessment and development, organization and team effectiveness, and culture shaping services globally. In our more than 60 year history, we have conducted some of the most high-profile C-suite and board-level searches in the world.

Today, we are working with our clients across 29 countries to help them accelerate their performance and respond with agility to new opportunities and challenges in every industry. We continue to raise the bar in serving our clients as trusted leadership advisors, and we are also providing an expanded range of data-driven, tech-enabled tools and platforms across our executive search and consulting businesses.

Managing top talent isn’t just our business. It’s our passion, and we are committed to investing in and developing the careers of our own people.

We look for people with experience from a variety of industries and diverse educational backgrounds who are passionate about partnering with innovative and influential organizations and share our commitment to our purpose – to help our clients change the world, one leadership team at a time.

Who we Are

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions. Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.®

Additional information on the firm can be found at www.heidrick.com

The Role

Business Talent Group (BTG) matches independent consultants, subject-matter experts, and interim executives to live problems inside some of the world's biggest companies. As a Heidrick & Struggles company, BTG sits at the centre of the on-demand talent economy, and the London-based Client Service team is growing to keep up. This role is designed for recent graduates and early-career professionals (0-2 years) who want to work directly with senior executives, negotiate deals, and see the impact of their work on clients' businesses.

Responsibilities

• Search our network and the open market across Europe to find the right independent consultant or subject-matter expert for a live client brief, often within days or hours.
• Screen talent, assess fit against the client's problem, advise clients on the on-demand market, and present the strongest candidates directly to the client.
• Synthesize research into sharp, compelling talent profiles and client-ready presentations, and keep every project on track in our CRM.
• Coach consultants ahead of client interviews, manage difficult conversations when timelines or scope shift, and build the trust, credibility, and commercial instincts that turn a one-off placement into a repeat relationship.
• Support contracting, rate negotiations, and coordination with sales, finance, and legal to get talent onto a project without friction.
• Own outcomes, not tasks: follow projects end to end, from the first call through the talent's last day on a client engagement, and be accountable for a positive experience at every step.
• Progress from structured onboarding and supported talent identification to independently driving early project workflow, including client calls, tailored candidate profiles, vetting calls, scheduling, and greater responsibility for projects post-win.

Required Qualifications

• Recent graduate or early-career professional with 0-2 years of experience.
• Comfortable on the phone and able to call a stranger, including senior executives, and hold a confident, professional conversation.
• Genuinely curious about business and interested in understanding how different industries and companies work.
• Organized under pressure, with the ability to juggle multiple live projects and competing deadlines without dropping the ball.
• Able to deliver across a broad range of activities, from talent profiles and scheduling to rate negotiations and relationship-building.
• Proficient in Microsoft Office.
• Right to work in the UK.

Preferred Qualifications

• Business-oriented internship experience.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, colour, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.