Client Service Advisor - Public Sector Clients

Aon; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing days

Flexible hours

Job summary

Aon is actively recruiting a Client Service Advisor for the Public Sector on a hybrid basis, working between the office and home across the country. The role centers on delivering high-quality client service, understanding client insurance needs, and identifying revenue opportunities.

You will collaborate with Client Managers to tailor service plans, prepare renewal materials, and maintain strong relationships with clients and insurers.

Qualifications

• ACII or equivalent preferred, not essential.
• Public Sector experience preferred.
• Insurance broker background; FCA knowledge advantageous.
• Strong technical knowledge: Property / Casualty lines.
• Experience with procurement and tender processes is a plus.
• Organised, able to prioritise work in team or independently.

Responsibilities

• Support Client Managers to deliver high-quality service to assigned clients.
• Prepare renewal reports, presentations and cover comparisons.
• Maintain ongoing communication with clients and insurers for queries or changes.
• Attend client and insurer visits as required.
• Maintain credit control standards and assist with premium allocations.
• Negotiate terms, renewals, mid-term adjustments and extensions.
• Support marketing, tender processes and broker functions for optimal client solutions.
• Produce comprehensive marketing/tender presentations and renewal reports.

Skills

Client relationship management

Public Sector knowledge

Insurance industry

Communication

Negotiation

Multitasking

Education

ACII or equivalent

Job description

Client Service Advisor - Public Sector

Are you looking for an exciting new challenge? Do you enjoy working in a busy environment and building solid client relationships?

Aon is currently recruiting for a Client Service Advisor to join our Public Sector team. This role is a hybrid role - office and home-based working looking at prospective candidates nationally.

The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client's needs.

There is flexibility for this hybrid role to be based in our Manchester or Leeds office, however would be open to other locations.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Service Advisor some of your key responsibilities will include:

Work with Client Managers to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Client's business and insurance requirements, as well as identify potential improvements in the Clients risk and insurance programme and revenue development opportunities.

The day-to-day role involves:

• Contributing to the formulation of the Service Plan
• Renewal Reports
• Presentations and any other client documents as required
• On-going communication with clients and Insurers following queries/alterations
• Client and Insurer visits where necessary
• Premium debiting, maintenance of credit control standards and assisting with premium allocation
• Negotiate new business terms, Renewal terms, Mid Term adjustments and cover extensions.
• Marketing & Tender Processes and providing full support to the broking function when utilised, to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations, tender presentations and the renewal report, and prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Ensure all KPIs are met and delivered
• Frequent communication with Line Manager, Team and Client Managers

As part of the Public Sector Team, you will professionally represent Aon, demonstrating an understanding of Public Sector objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.

You will be expected to take ownership of problems and their resolution, seeking assistance where necessary.

In carrying out your role, you will be expected to comply with regulatory and other standards as directed by line management, be responsible for working in accordance with the Aon UK Limited Risk Management Framework, compliance with the Aon UK Limited policies including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

How this opportunity is different

The Public Sector Team consists of Client Managers and Client Service Advisors nationwide. The team are focused on working together in delivering the best of Aon to its client base and ensuring clients business and insurance requirements are met. In this team you will deal with a variety of clients from the Public Sectors including:

Local Authorities

Police, Fire and Rescue

NHS

Education

Central Government

And other Not for profit Organisations.

You will be collaborating with Client Managers and Client Service Advisors from across the country and this gives an exciting platform for knowledge sharing whether it be localised topics or topics with a more widespread impact on all clients.

Personal Development is encouraged and prioritised. Training and support are widely available, be it from formal external training courses, the in‑house training site or cover specific training courses.

Skills and experience that will lead to success

As a Client Service Advisor your skills and qualifications will ideally include:

• ACII or equivalent is preferred but not essential
• Previous experience within any areas of Public Sector is preferred
• Insurance experience required, ideally gained at an insurance broker, where you have gained a High level of FCA Principle and Procedures knowledge
• Good level of technical knowledge, especially in the major and pecuniary classes, Property / Casualty and Combined.
• Experience with the Procurement and Tender processes would be preferred.
• Organised, with the ability to prioritise work, working within a team or independently, delivering accurately and on time

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.