Client Service Advisor - Professional Services Group

Aon; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global professional services company is seeking a Client Service Advisor in London. This role involves ensuring high-quality service for clients, engaging with internal teams, and managing insurance-related tasks. Successful candidates will have commercial insurance experience and strong communication skills. The position offers flexible working arrangements and a supportive environment for personal development.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Experience in the commercial insurance industry is preferred.
• Strong oral and written communication skills are essential.
• Ability to work efficiently within structured processes.

Responsibilities

• Ensure the highest level of service to each assigned client.
• Deliver policy documents and invoices on time.
• Attend and arrange client meetings to understand their needs.

Skills

Commercial insurance experience

Understanding of insurance market dynamics

Good communication skills

Proficiency in Microsoft Word and Excel

Adaptability and self-discipline

Client engagement skills

Team collaboration

Problem-solving skills

Ability to coordinate cross-functional activities

Insurance IT systems knowledge

Education

ACII or willingness to work towards it

Job description

Client Service Advisor - London

Are you an experienced professional and ready for a new challenge?

Are you collaborative in style, yet comfortable with autonomy?

If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As an Insurance Client Service Advisor some of your key responsibilities will involve:

• Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group
• Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
• Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
• Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required
• Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards
• Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network
• Take ownership of problems and their resolution, seeking assistance where necessary
• Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes
• Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.

How this opportunity is different

The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.

Skills and experience that will lead to success

Your skills will ideally include;

• Experience and relevant technical knowledge gained in the commercial insurance industry
• Understanding of the insurance market dynamics
• Good oral and written communication skills
• Good working knowledge of Microsoft systems including Word and Excel
• Being adaptable, focussed and self-disciplined – driven to achieve results
• Ability to positively engage clients
• A team player who strives for continued personal development
• Ability to work efficiently within a structured process
• Demonstrate good decision making and problem-solving skills
• Ability to co-ordinate activities within a cross-functional team
• Ability to use insurance industry IT systems to efficiently deliver client service
• Ability to appropriately engage with relevant outsourced parties
• Compliance with regulatory and business procedures
• Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential
• ACII or willingness to work towards this.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.