Client Service Adviser

Kount; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services company in Leeds is seeking a Client Service Adviser to ensure high levels of customer service. You will manage client queries, prioritize workload efficiently, and work towards meeting quality standards. The ideal candidate will have strong customer service skills and be effective in communication across the organization. This role offers extensive perks including a contributory pension, life cover, and flexible benefits. Join us in making a difference in customer service.

Benefits

Contributory pension

Life cover

Healthcare

Gym membership

Flexible benefits

Qualifications

• Evidence of customer service and customer relationship background.
• Proven ability in delivering high standards of client satisfaction.

Responsibilities

• Provide support and issue resolution to clients and customers.
• Manage workload and prioritise based on business requirements.
• Maintain high levels of call production and quality.

Skills

Customer service experience

High communication skills

Managing multiple deliveries

Client satisfaction delivery

Tools

Salesforce

Google Workspace

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Do you love ensuring high levels of customer service? Come and join us as a Client Service Adviser, you'll be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.

You will be fully engaged with our clients, understanding their business, challenges they face and how we support them. Working across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focussed.

You'll provide proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.

Management of the queue of day to day activities within SLA and to the agreed quality.

What you’ll do

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation.
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development.
• Owning issues and fostering relationships with both internal and external stakeholders.

What experience you need

• Evidence of Customer service and Customer relationship background
• Ability of managing delivery of multiple items effectively
• Proven ability in delivering high standards of Client satisfaction
• High standard of communication skills with the ability to communicate at multiple levels within an organisation

What could set you apart

• Customer Service experience in a regulated environment
• Salesforce knowledge
• Google Workspace knowledge
• Change agent
• Logical and forward thinker

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location: GBR-Leeds-6-Wellington

Function: Function - Customer Service

Schedule: Full time