Client Service Account Manager Senior Associate - Spanish

JPMorganChase; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services firm is seeking a Client Service Account Manager Senior Associate to enhance client satisfaction in Bournemouth. The position requires fluency in Spanish and strong relationship management experience. You will handle day-to-day client interactions, identify service issues, and collaborate with stakeholders to provide top-notch service. Ideal candidates will possess excellent communication skills and a proactive approach to managing client needs, contributing to the firm’s commitment to excellent client service.

Qualifications

• Fluency in Spanish required.
• Proven experience in customer-facing roles essential.
• Strong organizational skills needed to manage multiple priorities.

Responsibilities

• Manage the Client experience with JPMorgan Payments.
• Maintain service temperature check for all Clients.
• Identify and remediate service issues impacting Clients.
• Understand the Client's business to anticipate servicing needs.
• Assist in developing and executing service plans.

Skills

Fluency in Spanish

Strong Customer-facing/relationship management experience

Excellent verbal and written communication skills

Ability to develop and mobilize internal network

Keen interest in Banking digital technology transformation

Strong organizational skills

Job description

Join J.P.Morgan to drive innovation, deliver financial solutions, and support clients in achieving their business goals.

As a Client Service Account Manager Senior Associate - Spanish in the Payments team, you will be responsible for delivering best‑in‑class service and striving to achieve 100 % client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan, and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Promote use of our electronic service tools to allow Clients to easily find the payment‑related information they require, and also participate in and support.

Job responsibilities

• Manage the Client experience across all aspects of their day‑to‑day relationship with JPMorgan Payments
• Maintain an accurate and active service temperature check for all Clients within the portfolio
• Identify and remediate service issues that impact the Client and accelerate potential risk associated with Client activities
• Understand organizational structure in order to be able to communicate and remediate Client‑impacting issues promptly and effectively
• Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients

Required qualifications, capabilities, and skills

• Fluency in Spanish
• Strong Customer‑facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.