Client Service Account Manager

Tritility; Jarrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing consultancy firm in Jarrow is seeking an experienced Client Service Account Manager to enhance customer satisfaction and drive sales. The role involves building relationships, resolving issues, and maintaining detailed records. Ideal candidates will have experience in customer service and be proficient in Microsoft Office. Competitive salary and benefits offered with standard working hours.

Benefits

Competitive salary

Up to 23 days annual leave + Bank Holidays

Private Health Insurance

Fully funded gym membership

Social events

Dress down Fridays

FREE secure parking

Qualifications

• Minimum of 12 months experience as a Client/Customer Service Account Manager.
• Excellent verbal and written communication skills.
• Ability to build sustainable relationships with clients.

Responsibilities

• Provide first-time resolution by building client relationships.
• Upsell products and services to clients.
• Handle and resolve client complaints.

Skills

Experience in using Microsoft Office

Excellent verbal communication

Outstanding interpersonal abilities

Cross-selling and up-selling experience

Job description

Job Description

Want to join a fast-growing company that puts people first? We’re an award-winning employer with an exciting opening for an experienced Client Service Account Manager to join our team.

What’s in it for you?

We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as development and career progression opportunities.

Benefits

• Competitive salary £28,000
• Up to 23 days annual leave + Bank Holidays
• Gifted annual leave over the festive period
• Private Health Insurance including Optical and Dental cover
• Fully funded gym membership
• Fully expensed social events including nights out and corporate hospitality
• Work anniversary / Birthday gifts
• Weekly recognition
• Dress down Fridays, with 3pm early finish
• FREE secure parking

About Us

We are Tritility, a growing business energy and water consultancy based in the North East. Working with the UK’s leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact. Founded in 2019, in six years we have grown from a team of two founders to over 130 employees.

About the Role

As a Client Service Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.

You Will

• Provide first‑time resolution by building sustainable relationships with your clients
• Upsell our products and services
• Handle and resolve client complaints
• With 100% accuracy, keep excellent records of client interactions within the CRM
• Communicate and coordinate with other internal departments to resolve client issues
• With 100% accuracy, maintain your client diary
• Adhere to all company and regulatory policies and processes
• Ensure set KPIs and SLAs are exceeded

The role will be based onsite at our Jarrow office (NE32 3DP) with standard working hours of Monday‑Thursday: 8:30am‑5:00pm, and Friday: 9:00am‑3:00pm. No evenings, no weekends and an early finish on Friday.

Job Requirements

This position would suit a Client/Customer Service Account Manager with a minimum of 12 months’ experience in a similar role. We are looking for someone who has:

• Experience in using Microsoft Office products, particularly Word and Excel
• Excellent verbal and written communication skills
• Outstanding interpersonal abilities
• Experience in cross‑selling and up‑selling with customers, and an ability to identify and develop further opportunities with our clients
• Electrification experience is not essential but would be an advantage

We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for this or other roles.