Client Relationship Manager, NHS Division - Hybrid Working

Clarify Consultancy Ltd; West Midlands; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT/Telecoms company in the UK is seeking a Client Relationship Manager for their NHS Division. The role involves supporting front line staff with software usage, developing clinical workflows, and managing project activities. The ideal candidate is diligent and resourceful, capable of providing high-quality client service while collaborating with various stakeholders. This is a full-time position offering an opportunity to make a significant impact in healthcare delivery.

Qualifications

• Experience with audio-visual hardware and software platforms.
• Strong background in supporting clinical and administrative staff.
• Familiarity with project management and user acceptance testing.

Responsibilities

• Provide training and support on company software.
• Develop new clinical workflows in line with video enabled care.
• Liaise with key stakeholders and foster collaboration.
• Manage project activities and prepare progress reports.

Skills

Diligence

Resourcefulness

Professionalism

Effective communication

Client service

Job description

Our client, an international IT / Telecoms company, is currently recruiting a diligent, resourceful and professional Client Relationship Manager – NHS Division, to provide support to front line clinical and administrative staff, in the roll out, management and use of the company software.

Reporting to the Service Support Manager, duties will include :

Provide training, support, and advice on use of company and associated audio-visual hardware to enable staff to engage with video consultation platforms.

• Development of new clinical workflows and procedures in line with video enabled care.

Creation of case studies / use case and communication materials including reports, submissions, agendas, and minutes.

Liaising with key stakeholders including clinicians, HSCP, Nursing and Midwifery.

Fostering collaboration by identifying and understanding stakeholders’ underlying needs.

Provide a high quality and efficient client service through the effective deployment and support of the Attend Anywhere platform.

Management of project activities including planning.

Support the maintenance of the project management toolkits and templates.

Coordinate and schedule project meetings and activities.

Act as a liaison between all key stakeholders in relation to Attend Anywhere user set up, user support, training.

Conduct User Acceptance Testing (UAT).

Monitoring project schedules and preparation of progress reports