Client Relationship Manager - Hyper growth SaaS company driving ethical business

Media IQ Recruitment Ltd; City Of London; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A leading SaaS company in London is looking for a Client Relationship Manager to maintain relationships with 75 clients and maximize their use of the system. This role includes Up-Selling and Cross-Selling responsibilities. The ideal candidate has over 3 years of experience in account management and a consultative approach to selling. Join a diverse and passionate team that focuses on ethical business practices.

Qualifications

• 3+ years of relationship or account management sales experience is required.
• Proven experience of handling clients, and retaining business.
• Knowledge of logistics, supply chain, FMCG, or the retail sector is advantageous.

Responsibilities

• Nurture solid relationships with 75 clients, helping them maximize value.
• Targeted with Up-Selling and Cross-Selling opportunities.

Skills

Account management

Consultative selling

Client retention

Proactive communication

Job description

Client Relationship Manager - Hyper growth SaaS company driving ethical business

Job Sector

BI / SaaS / Research / IT

Contract Type

Permanent

Location

London (2 days a week) + Working from Home

Up to £43k basic + equiv. of 22% of basic in commission

Job Reference

Media IQ-Ethics10312

Do you have 3+ years account management experience?

Want to work for a hyper-growth, ethical and entrepreneurial SaaS company?

Are you a solutions-led sales professional?

If yes, please read on....

About the Company

A hyper-growth SaaS/business intelligence companywhich helps global businesses to gain transparency across their full supply-chain and ensure that suppliers at every level, are operating in a sustainable, responsible and ethical manner, thereby protecting (and respecting) their employees, the environment and therefore the business from risk. Theyprovide the world’s leading technology platform and innovative tools for companies to source responsibly and operate sustainably....and they have a 96% renewal rate!

All profits are re-invested into business growth with a vision to drive organisations globally to improve the lives of the people they impact, so it presents a really unique opportunity for someone to join an incredible business which ultimately exists to improve the lives of millions of workers.The company's close-knit team is diverse, passionate, friendly and customer-focused.

The Role of Client Relationship Manager

The Client Relationship Manager the purpose of your role is 2-fold:

• To nurture solid relationships with your 75 clients, helping them to use the system and gain maximum value from it. Therefore you may be running demos, doing training for onboarding, providing advice or simply problem solving....you will be their go-to "trusted advisor".
• You will be targeted with Up-Selling and Cross-Selling opportunities to your client base, with the aim of growing their overall revenue spend each year. Therefore you will be aiming to expand your network of stakeholders beyond the customer’s Responsible Sourcing teams to build and demonstrate value to the wider business.

Your accounts will span FMCG, retail, ecommerce and similar sectors, and you will be building relationships with the Head of Supply Chain/Hd of Procurement or similar.

Requirements

• 3+ years of relationship or account management sales experience
• Outgoing and proactive
• Consultative approach to selling with strong questioning ability
• Proven experience of handling clients, and retaining business
• Confident and articulate
• Stable career history
• A knowledge or logistics, supply chain, FMCG, or the retail sector is advantageous

If you think that you could be the Client Relationship Manager we are looking for, please apply and a consultant will be in touch if you make the initial shortlist.