Client Relationship Manager, Family Office

Itchyfeet Recruitment Agency; Isle of Man; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Client Relationship Manager to oversee relationships within a family office. The ideal candidate will have 15+ years in financial services, expertise in trust administration, and exceptional communication skills. This full-time role offers a dynamic environment with opportunities to work on prestigious projects and enhance client relationships.

Benefits

Dynamic environment

Opportunities for professional growth

Collaborative team

Qualifications

• Proven experience in trust and company administration, with excellent technical skills.
• Strong ability to identify and meet client requirements.
• A minimum of 15 years' experience in the financial services industry.

Responsibilities

• Manage day-to-day operations for a portfolio of family office client relationships.
• Enhance and maintain strong relationships with clients and their family office executive teams.
• Identify and promote cross-selling opportunities.
• Achieve annual AUM and revenue targets as part of the budget process.

Skills

Client relationship management

Trust and company administration

Business development

Communication skills

Organisational skills

Mentoring and coaching

Job description

Client Relationship Manager, Family Office

Our client is seeking an experienced Client Relationship Manager to oversee and develop key relationships within a family office environment. This full-time role requires expertise in managing and servicing Ultra High Net Worth (UHNW) and High Net Worth (HNW) clients, providing exceptional client services, and driving business development. The successful candidate will demonstrate a deep understanding of trust and company administration while delivering high levels of productivity and compliance.

Job Duties

• Manage day-to-day operations for a portfolio of family office client relationships.
• Enhance and maintain strong relationships with clients and their family office executive teams.
• Lead client meetings, provide updates, and respond to queries in a professional and timely manner.
• Identify and promote cross-selling opportunities and deepen service offerings for existing clients.
• Actively participate in business development activities to grow assets under management (AUM).
• Achieve annual AUM and revenue targets as part of the budget process.
• Maintain accurate records of new business activities via pipeline systems for management information reporting.
• Provide technical guidance, coaching, and mentoring to junior team members, ensuring productivity and high-quality client service.
• Prioritise workflow within the client portfolio and offer guidance to junior team members as needed.
• Liaise with clients and intermediaries regarding transactions, including the preparation of resolutions, agreements, and other documentation.
• Adhere to regulatory and compliance requirements, including AML legislation, to mitigate risk.
• Demonstrate technical and commercial knowledge of complex transactions.
• Participate in or oversee ad hoc projects as required.

Job Requirements

• Proven experience in trust and company administration, with excellent technical skills.
• Significant experience in managing UHNW and HNW clients.
• Strong ability to identify and meet client requirements.
• Comprehensive knowledge of UK tax regulations for offshore trusts and UK resident individuals.
• Understanding of corporate and trust structuring and corporate governance principles in a family setting.
• A background in financial services, with an understanding of operating within a regulated framework.
• A minimum of 15 years' experience in the financial services industry.
• Excellent communication skills, with the ability to convey complex data clearly to clients and stakeholders.
• Strong organisational skills, attention to detail, and ability to manage changing priorities.
• Demonstrated ability to mentor and develop junior team members.

What You’ll Love

Our client offers a dynamic environment with opportunities to work with prestigious clients in the financial services industry. You will join a supportive and collaborative team where your expertise and contributions are highly valued. The role provides the chance to engage in challenging projects, grow professionally, and make a significant impact on client relationships and business success.

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