Client Relationship Manager

LGBT Jobs; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical cover

Life assurance

Critical illness cover

Cycle to work scheme

Discounted gym memberships

Electric vehicle scheme

Health and wellbeing support

Job summary

Bird & Bird seeks a Client Relationship Manager to join our Marketing and Business Development team in London. You will manage a diverse client portfolio, ensure seamless service across practices and countries, and drive growth through client development initiatives.

The role emphasizes building strong partner relationships, leveraging CRM tools, and contributing to client innovation while collaborating with a global network of MBD colleagues. We promote an inclusive, global work environment.

Qualifications

• Experience operating within a Legal or Professional Services environment (preferable).
• Demonstrates strong commercial and financial acumen.
• Able to identify potential new business opportunities.
• Forges strong relationships with partners and clients.
• Takes a professional yet robust approach to challenging conversations.
• Understands clients' priorities and objectives and provides proactive solutions and manages expectations in line with these.
• Demonstrable experience and achievement in account management or related BD role(s).

Responsibilities

• Work with the client partner and account team to design and implement an effective account strategy including an account plan (client issues and business priorities), budget and relationship map.
• Facilitate an annual client relationship review with the account team to evaluate the success of the account plan; implement and manage client relationship maps (six - monthly audit) using CRM tools.
• With the Client Listening team implement and manage systematic client feedback processes to evaluate client engagement and identify new business opportunities.
• Manage and execute global account team coordination and communications to drive account activity, including organizing agendas and sharing notes.
• Monitor industry and client issues by reviewing press releases and alerts; share insights with the account team.
• Prepare partners prior to client meetings and support production of tailored materials.
• Assist the proposals process on major RFPs and tenders, coordinating client pitch materials and understanding client culture and buying criteria.

Skills

Client relationship management

Account management

BD strategy

CRM tools

Tools

CRM software

Dun & Bradstreet

Introhive

LinkedIn

Job description

Client Relationship Manager role in Marketing & Business Development team

Location: London

Responsibilities include account strategy, client feedback processes, and global account team coordination

Experience in Legal or Professional Services environment preferred

Comprehensive health and wellbeing support offered

Opportunity to work within an inclusive and global law firm

We are looking for a Client Relationship Manager to join our Marketing and Business Development team. Working within our Global Client Service & Insight team, this role plays a pivotal part in delivering exceptional client experiences and driving growth. You will manage a diverse portfolio of clients, ensuring seamless service and effective account management across multiple practices and countries. By sharing best practices and successful client development initiatives, you'll help strengthen relationships with Global 30 and Sector Priority clients. In addition, you'll proactively contribute to client innovation, identify new opportunities, and support process and service improvements.

Bird & Bird's Marketing & Business Development (MBD) team's mission is to build the firm's profile, win new work and strengthen and deepen client relationships.

In London, the team comprises over 60 specialists in marketing communications, business development and client service, all working closely alongside our tight-knit international network of MBD colleagues. Whether it's driving a new content strategy, pitching for cutting-edge work, building our brand or contributing to the development of our client relationships, we're committed to providing exceptional service to the firm and are known for leading the way when it comes to new technology and solutions. Energetic, creative and global in our approach, we're looking for people who have a passion for MBD and are keen to take a fresh approach.

Key Responsibilities

• Work with the client partner and account team to design and implement an effective account strategy including an account plan (client issues and business priorities), budget and relationship map.
• Facilitate an annual client relationship review with the account team to evaluate the success of the account plan Implement and manage client relationship maps (undertake a six - monthly audit), using CRM tools to monitor relationship capital and develop action plans to ensure target activity levels are achieved.
• With the Client Listening team implement and manage systematic client feedback processes to evaluate client engagement and satisfaction and to identify new business opportunities.
• Manage and execute global account team co-ordination and communications to drive account activity including organising and preparing agendas for meetings, sharing internal and external meeting notes and driving actions.
• Continuously monitor key industry and client issues by reviewing press releases, setting up news alerts and using research tools (e.g., Dun & Bradstreet, Introhive, and LinkedIn) and share these insights with the account team.
• Prepare partners prior to client meetings including supporting the production of tailored materials
• Support the proposals process (working alongside the central pitch team where appropriate) on major RFPs and tenders, including the co-ordination of client pitch materials. Ensure proposal teams understand the client culture, buying criteria and structure.

What you'll bring

• Experience operating within a Legal or Professional Services environment (preferable).
• Demonstrates strong commercial and financial acumen.
• Able to identify potential new business opportunities.
• Forges strong relationships with partners and clients.
• Takes a professional yet robust approach to challenging conversations.
• Understands clients' priorities and objectives and provides proactive solutions and manages expectations in line with these.
• Demonstrable experience and achievement in account management or related BD role(s).

What's in it for you

We provide comprehensive support for our colleagues' health and wellbeing, including private medical cover, life assurance, critical illness cover, and regular health assessments. In addition, we offer a range of lifestyle benefits designed to help our team live their best lives, such as a cycle to work scheme, access to online GP appointments, discounted gym memberships, and an electric vehicle scheme.

Bird & Bird opens up a world of possible for lawyers and professionals everywhere. Working for a leading international law firm like Bird & Bird means working alongside people who are truly collegiate in the way they work with everyone. We work as one global team, with over 70% of work involving people from across the firm. And that's only increasing! It's this common purpose and shared approach that makes for a more productive and collaborative place to work. Your firm. Your future.

As a disability and neurodiversity inclusive employer we want to ensure that you have a barrier-free recruitment experience at Bird & Bird. If you require any adjustments during the recruitment process, please provide details to your recruitment contact who will be in touch to discuss any details provided and understand more about your individual adjustment needs.