Client Relationship Manager

Dragados UK & Ireland; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading construction company is seeking an Engagement Manager to manage relationships with stakeholders and communities during project construction in Westminster. The role involves ensuring compliance with engagement commitments, handling enquiries, and supporting community investment initiatives. The ideal candidate should have experience in community engagement and major construction projects, along with strong communication and organizational skills. The company promotes values of integrity, trust, and sustainability in all operations.

Responsibilities

• Manage relationships with key stakeholders and communities as per the Local Area Engagement Plan.
• Investigate complaints and enquiries from the project helpdesk.
• Ensure compliance with Undertakings & Assurances during community engagement.
• Update stakeholder engagement plans regularly.
• Support community investment activities and education engagement.
• Keep stakeholder discussions documented in the Stakeholder Record Management system.
• Advise the project team on stakeholder concerns.
• Organise meetings and working groups regarding progress updates.
• Write community bulletins and newsletters.
• Promote diversity and inclusion in project engagements.
• Build relationships with underrepresented local organizations.

Skills

Communication (written and verbal)

Proven administration and IT Skills

Ability to prioritise, multitask and meet deadlines

Team player

Ability to work under pressure

Empathetic, tactful and diplomatic

Adaptable

Politically aware

Confident in communicating to senior management

Thrives in a complex environment

Education

Relevant experience of community engagement or stakeholder management

Relevant experience of major construction/development projects

Job description

Job Advert Job Summary The Engagement Manager plays a key role in managing positive relations with external organisations and communities during the construction of the Project. They will be responsible to support the Head of Engagement, and the wider project team in managing relationships with key stakeholders, local residents and businesses, achieving our commitments and maintaining the project's reputation.

Key Responsibilities

• Manage relationships with key stakeholders and communities within a defined area and deliver a programme of engagement as set out in the Local Area Engagement Plan and Works Information, co-ordinating with project teams and other contractors across the project campus as appropriate.
• Manage and investigate complaints and enquiries received directly by the project or via helpdesk.
• Ensure compliance/progress in achieving specific Undertakings & Assurances and project commitments to engage with communities and stakeholders during the design and construction of the project, including provision of evidence of compliance.
• Initiate & regularly update customised stakeholder / community / project engagement plans.
• Support community investment activity and the development. Delivery of the commitments contained within the Community Investment Plan, and work with the Skills, Education and Employment (SEE) lead to ensure that schools and young people are effectively engaged.
• Ensure that the Stakeholder Record Management system is regularly updated and provides a clear summary of current discussions with external stakeholders.
• Advise the wider project team on the concerns of key stakeholders and communities and ensure compliance / progress in achieving our Undertakings & Assurances/project commitments.
• Chair, organise and manage meetings and working groups/forums and present updates on progress, facilitate regular and effective dialogue and address issues raised.
• Write copy for community e/bulletins and newsletters.
• Demonstrate a commitment to diversity, inclusion and work with the EDI lead in promoting fairness, dignity and respect in the treatment of everyone engaged on the Project.
• Build new relationships with local organisations and businesses particularly less well represented groups.
• Draft reports on specific community or stakeholder issues and risks as part of the monthly management reporting cycle.

Technical Skills and Competencies

• Communication (written and verbal)
• Proven administration and IT Skills
• Ability to prioritise, multitask and meet deadlines.
• Team player
• Politically aware
• Ability to work under pressure and public / media scrutiny
• Empathetic, tactful and diplomatic
• Confident in communicating and reporting to senior management and stakeholder
• Adaptable and able to respond to change
• Thrives working in a complex environment

Qualifications, Certifications and Experience

• Relevant experience of community engagement or stakeholder management
• Relevant experience of major construction/development projects

Values

• Excellence: Promoting innovation, development, training and continuous improvement to achieve the highest quality of project delivery.
• Integrity: Acting ethically and transparently.
• Trust: Nurturing positive relationships at all levels of the organisation, with our clients and supply chain by developing strong and long term relationships based on mutual trust.
• Sustainability: Commitment to sustainable development to make an efficient and ethically responsible contribution to society and the environment.
• Profitability: Ensuring our profitability as well as contributing value to the communities in which we operate as part of our sustainability agenda.

Dragados is committed to act based on Equality, Diversity and Inclusion principles. Equal opportunities, non-discrimination and respect for human rights are basic principles contained in the Dragados Code of Conduct.