Client Relationship Manager

360 TALENT LONDON; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global luxury house is seeking an experienced Client Relationship Manager to join its flagship store in London. The role involves leading a team to ensure top-tier client service and engagement, focusing on UHNW and VIP clientele. The ideal candidate will have a proven background in luxury retail, exceptional clienteling skills, and a strategic mindset. This position offers a competitive salary.

Qualifications

• Proven experience managing client development teams in luxury retail.
• Exceptional clienteling skills with a high-touch, personalized approach.
• Strong strategic and commercial mindset.

Responsibilities

• Lead and develop a team of Client Relationship Specialists.
• Support initiatives to strengthen VIP engagement.
• Build long-term relationships with top-tier clients.
• Leverage CRM insights to drive commercial performance.

Skills

Client relationship management

Personalized client service

Strategic engagement

CRM usage and reporting

Job description

Title: Client Relationship Manager - Luxury Maison (Flagship Store, Old Bond Street, London)

Salary: Negotiable depending on experience (VERY Competitive)

We are seeking an experienced Client Relationship Manager to join a leading global luxury house at its new flagship store opening soon on Old Bond Street in London. Reporting directly to the Client Relationship Director, you will play a pivotal role in shaping VIP client engagement and driving exceptional service standards across the Maison.

Key Responsibilities

• Lead and develop a team of Client Relationship Specialists, ensuring excellence in client service and loyalty
• Support and execute strategic initiatives to strengthen VIP engagement and retention
• Build meaningful, long-term relationships with top-tier clients, including UHNW and VIP clientele
• Leverage CRM insights to drive commercial performance and coordinate high-value appointments
• Develop and deliver innovative client experiences, events, and engagement opportunities
• Uphold the Maison's brand values with professionalism, discretion, and attention to detail

About You

• Proven experience managing client development teams in luxury retail or high-end services
• Exceptional clienteling skills with a high-touch, personalised approach
• Strong strategic and commercial mindset, with experience using CRM and reporting tools
• Calm, solutions-oriented, and able to thrive in a fast-paced, high-profile environment
• Warm, approachable, and highly professional, able to build trust with diverse clientele