Client Relationship Manager

Brook Street; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run business in Cardiff is seeking a Client Relationship Manager to oversee client accounts and drive business growth. Responsibilities include handling sales activity, negotiating deals, and maintaining client relationships. The ideal candidate should possess strong communication skills and a clean driving licence. Full-time permanent position with flexible hours and benefits including annual leave and career progression opportunities.

Benefits

28 days annual leave including bank holidays

Support for relevant training

Career progression opportunities

Qualifications

• Proven success in managing customer accounts.
• Clean or near clean driving licence essential.

Responsibilities

• Report to the Sales Director and Sales Manager handling incoming sales activity.
• Manage existing clients and identify new business opportunities.
• Prepare and present quotations, proposals, and product samples.
• Negotiate sales terms and close deals.
• Coordinate with teams to ensure on-time delivery.
• Maintain strong after-sales client relationships.
• Conduct market research to spot trends and new opportunities.

Skills

Effective written communication

Proficient in MS Office

Excellent communication skills

Proven success in managing customer accounts

Excellent relationship building skills

Clean or near clean driving licence

Job description

An exciting opportunity to join an established family business with a rich history and multiple expanding divisions is seeking a Client Relationship Manager. The company undertakes projects across the UK for many blue-chip clients in sectors such as media, healthcare, sports, and voluntary services.

Job Description

Key Responsibilities

• Report to the Sales Director and Sales Manager handling incoming sales activity.

• Manage existing clients and identify new business opportunities to drive growth.

• Prepare and present quotations, proposals, and product samples.

• Negotiate sales terms and close deals to achieve monthly and annual targets.

• Coordinate with design, production, and installation teams to ensure on-time delivery.

• Maintain strong after-sales client relationships to encourage repeat business.

• Conduct market research to spot trends, competitors, and new opportunities.

Required Skills

• Effective written communication and motivational skills.

• Proficient in MS Office (especially Excel and Word), internet, and email.

• Excellent face-to-face and telephone communication skills.

• Proven success in managing customer accounts.

• Excellent people and relationship building skills.

• Clean or near clean driving licence essential

Employment Details

• Full-time permanent position.

• Flexible working hours, 40 hours per week with core hours from 10am to 3pm.

• 28 days annual leave including bank holidays (increases after year 2).

• Support for relevant training and industry exams.

• Career progression opportunities available.

Please apply ASAP or call Kerry Lewis on 029 21509900

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.