Client Relationship Manager

Brook Street UK Careers; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family business in the United Kingdom is seeking a Client Relationship Manager to manage existing clients and identify new opportunities. The role involves handling sales activities, preparing quotations, negotiating terms, and ensuring on-time delivery. Ideal candidates will possess strong communication skills and a proven track record in managing customer accounts.

Qualifications

• Effective written communication and motivational skills.
• Proficient in MS Office (especially Excel and Word), internet, and email.
• Excellent face-to-face and telephone communication skills.
• Proven success in managing customer accounts.
• Excellent people and relationship building skills.

Responsibilities

• Report to the Sales Director and Sales Manager handling incoming sales activity.
• Manage existing clients and identify new business opportunities to drive growth.
• Prepare and present quotations, proposals, and product samples.
• Negotiate sales terms and close deals to achieve monthly and annual targets.
• Coordinate with design, production, and installation teams to ensure on-time delivery.
• Maintain strong after-sales client relationships to encourage repeat business.
• Conduct market research to spot trends, competitors, and new opportunities.

Skills

Effective written communication

Proficient in MS Office

Excellent communication skills

Proven success in managing customer accounts

Excellent relationship building skills

Job description

An exciting opportunity to join an established family business with a rich history and multiple expanding divisions is seeking a Client Relationship Manager. The company undertakes projects across the UK for many blue‑chip clients in sectors such as media, healthcare, sports, and voluntary services.

Job Description

Key Responsibilities

• Report to the Sales Director and Sales Manager handling incoming sales activity.
• Manage existing clients and identify new business opportunities to drive growth.
• Prepare and present quotations, proposals, and product samples.
• Negotiate sales terms and close deals to achieve monthly and annual targets.
• Coordinate with design, production, and installation teams to ensure on‑time delivery.
• Maintain strong after‑sales client relationships to encourage repeat business.
• Conduct market research to spot trends, competitors, and new opportunities.

Required Skills

• Effective written communication and motivational skills.
• Proficient in MS Office (especially Excel and Word), internet, and email.
• Excellent face‑to‑face and telephone communication skills.
• Proven success in managing customer accounts.
• Excellent people and relationship building skills.
• Clean or ne…