Client Relationship Executive

Aviva Employment Services; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company is looking for a dynamic Client Relationship Executive in London. The role involves supporting client teams, managing partnerships, and preparing oversight reports. Ideal candidates are proactive, organised, and possess strong problem-solving skills. The position offers a generous pension, performance bonuses, and flexible working arrangements.

Benefits

Generous pension scheme

Annual performance bonus

Family friendly parental leave

Holiday entitlement with options to buy/sell days

Discounts for Aviva products

Private Medical Benefit

Flexible benefits including electric cars

Matching Share Plan

Volunteering hours per year

Qualifications

• Experience supporting client-facing teams.
• Strong communication and organisational skills.
• Confident working independently.

Responsibilities

• Prepare monthly service oversight reports.
• Produce breach and risk event reports.
• Manage AML and KYC requests and perform cash reconciliations.

Skills

Proactive and solutions-focused mindset

Strong problem-solving skills

Excellent planning and time management skills

High standard of accuracy

Ability to meet tight deadlines

Job description

Please note this position is based in London and this will be the contractual location of the successful candidate other locations cannot be considered.

Client Relationship Executive 12 Month Fixed Term Contract

We are looking for a dynamic and proactive Client Relationship Executive to join our Distribution team working within our insurance client channel. This is an exciting opportunity for someone who thrives in a fast‑paced environment and is passionate about client engagement and operational excellence.

A bit about the job

The ideal candidate will have experience supporting client‑facing teams and possess strong communication and organisational skills. They’ll be confident working independently and may currently be in an Operations Client Onboarding or Implementation role ready to step into a more client‑facing position. Reporting to a Client Relationship Director the successful candidate will play a key role in supporting our internal client Aviva collaborating closely with teams across Distribution and building strong relationships throughout Aviva Investors and the wider Aviva group. This role will support the Insurance client relationship team in managing our partnership with Aviva while coordinating activity and providing support across our Insurance Wealth and Institutional channels globally.

Responsibilities

Responsibilities include leading the preparation of monthly service oversight reports, producing passive breach and risk event reports, managing AML and KYC requests, performing cash reconciliations and assisting with meetings, events and special projects. The role also involves supporting new team member onboarding, managing procurement processes and contract renewals, coordinating occasional travel and expenses and providing ad‑hoc assistance to Executive Assistants as needed.

Skills and experience we’re looking for

• A proactive and solutions‑focused mindset with the ability to adapt quickly and take initiative
• Strong problem‑solving skills with confidence to work independently and collaborate when needed
• Excellent planning, prioritisation and time management skills with the ability to stay organised in a fast‑paced environment
• Comfortable working with large volumes of information with a high standard of accuracy
• Ability to meet tight deadlines and maintain quality under pressure

What you’ll get for this role

• Generous pension scheme – Aviva will contribute up to 14% depending on what you put in
• Eligibility for annual performance bonus
• Family friendly parental and carers leave
• Generous holiday entitlement plus bank holidays with the option to buy / sell up to 5 additional days
• Up to 40% discount for Aviva products
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year

Aviva is for everyone

We’re inclusive and welcome everyone; we want applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We also consider all forms of flexible working including part‑time and job shares.

We flex locations, hours and working patterns to suit our customers’ business and you. Most of our people are smart‑working, spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.

Disability support

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability and we’ll arrange an interview.

Application

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to …

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