Client Relationship & Customer Service Executive

Health Academy; United Kingdom; Remote; GBP 30,000; Full time

Job summary

A leading healthcare education provider in the UK seeks a Client Relationship & Customer Service Executive to nurture client relationships and enhance customer experiences. This full-time role offers a salary of circa £30,000 and the flexibility to work from home. The ideal candidate should possess strong communication skills and prior experience in a customer service role, and be focused on solutions and relationships.

Benefits

Salary of circa £30,000 per annum

Work from home flexibility

Access to company benefits programme

Opportunities for professional development

Qualifications

• Previous experience in a client relationship management, account management, or customer service role.
• Strong written English skills are essential, with attention to detail.
• Familiarity with CRM systems is desirable.

Responsibilities

• Serve as the main point of contact for key business clients.
• Provide excellent customer care and support to individual learners.
• Maintain accurate records of communications and resolutions.

Skills

Strong written communication skills

Excellent organisational abilities

Proactive, solution-focused approach

Empathy and professionalism

Confidence in managing priorities

Ability to build strong relationships

Education

Experience in client relationship management or customer service

Tools

CRM systems (e.g., HubSpot, Salesforce)

Microsoft Office or Google Workspace

Job description

Client Relationship & Customer Service Executive

Join to apply for the Client Relationship & Customer Service Executive role at Health Academy.

Position Details

• Position: Client Relationship & Customer Service Executive.
• Contract: Full-time, 35 hours/week, Permanent (partial or part‑time options considered).
• Salary: Circa £30,000 per annum.
• Location: Remote/Home-based, UK (travel may be required).
• Reports to: Head of Business Operations.

About Health Academy Limited

Health Academy Limited is a leading provider of high-quality healthcare education and training. We are dedicated to empowering healthcare professionals through accessible, flexible, and engaging learning opportunities. Our commitment to excellence, innovation, and a student‑centred approach drives everything we do. As we continue to expand both our course offerings and global reach, we are seeking a proactive and organised individual to join our growing team.

Role Overview

We are looking for a Client Relationship and Customer Service Executive to manage and nurture relationships with our business clients (B2B) and individual learners (B2C). This is a pivotal role focused on delivering exceptional customer experiences, maintaining strong client partnerships, and ensuring smooth communication across all customer touchpoints.

The ideal candidate will be highly organised, possess excellent prioritisation skills, be empathetic, and a strong communicator who enjoys problem‑solving and providing efficient, professional service via email and other communication channels.

Key Responsibilities

Business Client (B2B) Relationship Management

• Serve as the main point of contact for key business clients, ensuring their needs are understood and met promptly.
• Manage ongoing communication with B2B clients via email and other digital platforms.
• Support client onboarding processes, key communications to clients and learners, helping organisations integrate our training solutions effectively.
• Proactively identify opportunities to strengthen client relationships and improve satisfaction.
• Liaise with internal teams to ensure seamless service delivery for corporate clients.
• Accurately record all customer interactions and details within our Customer Relationship Management (CRM) system.
• Prepare reports, summaries, and feedback to support account management and business development initiatives.

Customer Care & Support (B2C)

• Provide excellent customer care and support to individual learners, responding to queries in a timely and professional manner.
• Support customers with course content, account access, course enrolments, and general enquiries via email, telephone and other communication tools.
• Troubleshoot issues and liaise with technical or course support teams when necessary.
• Maintain accurate records of communications and resolutions using internal systems.

Contribute to the continuous improvement of our customer experience through feedback and suggestions.

Requirements

Key Skills and Attributes

• Strong written communication skills with a professional, friendly tone.
• Excellent organisational and time management abilities.
• A proactive, solution‑focused approach to customer needs.
• Empathy, patience, and professionalism when handling queries or complaints.
• Confidence in managing multiple priorities and working autonomously.
• Ability to build and maintain strong relationships with diverse client groups.
• Competent with digital communication tools, CRM systems, and Microsoft Office or Google Workspace.
• Ability to learn and maintain excellent product knowledge with a proactive commitment to ongoing learning.

Qualifications and Experience

• Previous experience in a client relationship management, account management, or customer service role (B2B and/or B2C).
• Experience in an education, training, or healthcare‑related environment is advantageous but not essential.
• Strong written English skills are essential, with attention to detail in spelling, grammar, and tone.
• Familiarity with CRM systems (e.g., HubSpot, Salesforce) is desirable.

Benefits

• Salary – Circa £30,000 per annum.
• 35‑hour working week (or pro‑rata if part time).
• Work from home.
• Access to company benefits programme, including training fund and health benefits.
• Be part of a growing organisation that makes a genuine impact in healthcare education.
• Work in a supportive, collaborative, and flexible environment.
• Opportunities for professional development and growth.

Contribute to improving access to quality healthcare training across the UK and beyond.