Client Relationship Consultant

Aviva; Leatherhead; Hybrid; GBP 31,000; Full time

Job summary

A leading insurance provider in Leatherhead seeks a Client Relationship Consultant to enhance client relationships and provide critical support to the CRM Team. The ideal candidate must possess strong analytical skills, excellent communication abilities, and prior experience in a corporate client-facing role. This position offers a competitive salary of up to £31,000 plus an 8% bonus, generous benefits including a pension scheme, healthcare, and flexible working options.

Benefits

Starting salary up to £31,000

Bonus opportunity - 8%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carer's leave

Volunteering days

Flexible benefits options

Qualifications

• Ability to present key insights and solutions to peers.
• Experience working under pressure with stretching deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Support strategic direction of the GP Business.
• Retain and grow client relationships through value addition.
• Prepare presentations and lead due diligence requests.

Skills

Analytical ability

Communication skills

Client orientation

Experience in corporate client-facing role

Job description

Client Relationship Consultant - Salary up to £31,000 (depending on skills and experience)

Locations : Leatherhead, Eastleigh

Closing Date : December 31st, 2025

Aviva currently has a fantastic opportunity for a Client Relationship Consultant within our Client Relationship Management (CRM) Team. The role will provide vital support to the CRM Team which is responsible for looking after our largest corporate clients who contribute a significant share of income to our Group Protection business. This is a perfect opportunity for someone that loves to deliver outstanding customer service and experience, whilst also working within a large corporate environment.

A bit about the job

This role supports the strategic direction of the GP Business. It helps to retain and grow client relationships by adding value and showing the strength and breadth of our proposition. You will analyse and prepare collective client data to help the team show insight and help influence policy and process with key client stakeholders. You will provide all aspects of support to the team including preparing presentations, leading due diligence requests and troubleshooting for our key clients as well as in box management.

You will also be a key point of contact for our clients when the CRM is with other clients and there may be opportunities for you to manage your own portfolio of clients.

Skills and experience we're looking for

• Analytical ability and detail oriented - able to present back to peers identifying key insights with solutions
• Working under pressure - stretching deadlines
• Communication skills, written & verbal, delivering challenging messages
• Client orientated and understanding of their needs
• Ideally experience working in a corporate client-facing role in an insurance / broker environment with group risk experience

What you'll get for this role

• Starting salary up to £31,000 (depending on skills, experience, and qualifications)
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].