Client Relations Executive (Key Account Manager)

UBT; Colchester; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A well-established retail solutions company is seeking a dynamic Client Relations Executive to foster customer relationships and drive growth. This role involves becoming a trusted partner to key clients in the retail and food supply sectors, understanding their needs, and optimizing service delivery. Ideal candidates will be proactive, organized, and possess strong communication and negotiation skills, with a competitive salary of £50,000 - £60,000 depending on experience and benefits including a profit share bonus scheme.

Benefits

Profit share bonus scheme

Free daily lunches

Opportunities for career progression

Supportive culture

Qualifications

• Proven experience as a Key Account Manager or similar in a B2B environment.
• Strong communication, negotiation and relationship-building skills.
• Commercially astute and proactive in identifying new business opportunities.

Responsibilities

• Build and maintain long-term relationships with key customers.
• Develop a detailed understanding of each client's operations and challenges.
• Monitor customer engagement and sales performance for recovery and growth opportunities.

Skills

Key Account Management

Client Relationship Management

Communication Skills

Negotiation Skills

Data Analysis

Job description

Overview

Location: Colchester, Essex (Hybrid working available)

Salary: £50,000 - £60,000 per annum (depending on experience)

Benefits: Profit share bonus scheme, free daily lunches, and excellent opportunities for progression within a growing and expanding organisation

Contract Type: Permanent, Full Time

About The Company

Our client is a well-established and respected leader within the retail solutions sector, with over 45 years of success supplying innovative labelling, display, security and packaging products to major retailers and suppliers across the UK and Europe.

They are known for delivering complete, end-to-end retail solutions that enhance efficiency, protect profits and elevate the in-store experience. With a strong reputation for quality, reliability and innovation, this business continues to set the benchmark for excellence in retail presentation and performance.

The Opportunity

We are delighted to be supporting our client in their search for a dynamic, customer-focused Client Relations Executive (Key Account Manager) to join their expanding sales team.

This is not a typical account management role - it is an opportunity to become a trusted strategic partner to some of the most recognisable names in retail.

In this role, you will take ownership of a portfolio of high-value clients within the retail and food supply sectors. You will be responsible for nurturing long-term relationships, gaining a deep understanding of each client's business, and identifying new opportunities to maximise value and drive growth.

The ideal candidate will move beyond reactive account handling, taking a proactive approach to uncover how the company's innovative solutions can help clients improve efficiency, reduce costs and boost performance.

Key Responsibilities

• Build and maintain strong, long-term relationships with key customers, becoming a trusted partner for all retail labelling and display requirements
• Develop a detailed understanding of each client's operations and challenges, identifying ways to add value and increase spend
• Monitor customer engagement and sales performance, identifying opportunities for recovery, growth and optimisation
• Work collaboratively with the Customer Services Team to ensure the smooth delivery of products and services
• Prepare and deliver insightful account reviews and quarterly business updates
• Liaise cross-functionally to align client needs with business capabilities, ensuring mutual success
• Represent the business professionally at client meetings, trade events and strategic reviews

Requirements

• Proven experience as a Key Account Manager, Client Relationship Manager or similar within a B2B environment (ideally retail, packaging or FMCG)
• Strong communication, negotiation and relationship-building skills, with confidence in managing senior-level stakeholders
• Commercially astute, proactive and able to identify and act on new business opportunities
• Highly organised, self-motivated and capable of working independently
• Comfortable analysing data and reporting on account performance
• A collaborative team player with a passion for customer success and continuous improvement

Benefits

• Join a business with a long-standing reputation for quality, innovation and service excellence
• Work with some of the UK's most recognisable retail and supply brands
• Competitive salary of £50,000 - £60,000 depending on experience
• Profit share bonus scheme rewarding individual and business performance
• Free daily lunches provided on-site
• Genuine opportunities for career progression within a growing and expanding organisation
• Supportive, down-to-earth culture that values initiative, expertise and professional growth

How To Apply

If you are passionate about developing key client relationships, driving growth and helping leading retailers achieve more through smarter solutions, we would love to hear from you.

Please apply with your CV, and one of our consultants will be in touch to discuss this exciting opportunity in more detail.